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Outlook (Mac) - Adding a Shared Mailbox

This document details how to open a shared mailbox in Outlook 2016 for Mac. The user must have been granted access to the shared mailbox via a Service Desk incident to System Admins before it can be added this way.

Related KBs

Outlook (Mac) - Setting up EmailOutlook (Mac) - Setting up Email

***NOTE: This process is only compatible with the old version of Outlook***

1.  With Outlook open:

        1. Open the Tools menu

        2. Select "Accounts"

"Tools" is towards the end of the task bar, and "Accounts" is in the middle of the drop down.

2.  Select the "Delegation and Sharing" button

"Delegation and Sharing" is towards the bottom middle of the page.

3.  Under "My Delegates", select the plus sign [+] button

The plus sign button is in the bottom left corner of the page.

4.  Search for the mailbox you want to add and click on "Add"

The search bar is on the top of the page and the "Add" button is in the lower right corner of the page.

5. Under the page below, select the properties and access you want the mailbox to have - then, select "OK"

The menu options go top to bottom as follows: Inbox, Calendar, Contacts, Tasks, Notes. Under calendar, there is a check box that says, "Delegate receives meeting invites", and under Notes, there is a checkbox that says, "Delegate can see my private items".


Keywordsoutlook, mac, email, mail, shared mailbox, mailbox, share   Doc ID76708
OwnerZachary G.GroupUW Green Bay
Created2017-09-21 09:56:50Updated2024-04-22 10:01:54
SitesUW Green Bay
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