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KB User's Guide - Settings Tab - Blocking IP Addresses

This document describes how to block specific device IP addresses and IP ranges and prevent them from accessing your KB sites. This is useful if you notice that certain IP addresses are generating spam or performing a large number of irregular searches.

To block one or more IP addresses or IP ranges for your site:

  1. In the KB Admin Tools, go to the Settings tab.

  2. Go to the Group Spaces page, then click on the Edit button for your group (your group will be the first row in the table).

    The edit button is located in the third column of the group spaces table

  3. Scroll down to the External Site Settings section of the page. Enter the IP address(es) you wish to block in the "Blocked IPs" field. Please note that:

    • Multiple IP addresses should be separated by commas, e.g. 11.22.33.44,123.123.123.0
    • IP ranges can be blocked by entering a partial IP, e.g. entering "123.123.123." will block all IP addresses ranging from 123.123.123.0 to 123.123.123.255
      • Note: Take caution when blocking large ranges of IP addresses, as you may inadvertently block regular users

    The blocked IPs field will be the seventh field under the external site settings heading, between the site short name and the note fields.

  4. We also recommend adding a note in the Notes field so that others what led to an IP address being blocked.

  5. If needed, repeat these steps for your Internal Site Settings. Generally though, this should not be necessary, as traffic to your internal site is already limited to users with campus credentials. If you suspect someone is connecting to your internal site maliciously, report it to the KB Team and the Office of Cybersecurity (or the equivalent unit for your campus).

  6. Select the Update button at the bottom of the page to save your changes.


Keywordsedit add remove disallowed disallowing blocked blacklisted blacklisting malicious devices ips spamming preventing connectionsDoc ID141431
OwnerLeah S.GroupKB User's Guide
Created2024-08-26 15:18:20Updated2024-08-27 14:49:20
SitesKB User's Guide
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