About:

This series of training documents is directed at KnowledgeBase users who will author KB content in the KB Admin Tools. Our goal is to provide new document authors with a online resource to replace or supplement in-person training. Upon completing the series, readers will be able to:

• Access the KB Admin Tools
• Create and publish new KB documents
• Search for and edit existing KB documents
• Upload attachments to document-specific and shared attachment folders
• Control document formatting with the WYSIWYG (rich text) editor, and how to edit the document's HTML via the "Source code" tool
• View and understand document version and revision information

Structure:

Each document in the series contains background information on a specific task performed by KB authors as well as an exercise designed to provide hands-on experience with that task. The exercises in each document are intended to be completed in sequential order. Throughout the series, readers will create and update a test document using the techniques presented in each document.

The instructions assume that the reader has an active account on a KB site. If you do not have an account on your KB site or you are not sure, please contact your KB site administrator(s).

Logging In

To access your KnowledgeBase space, begin by logging into your KB Admin URL and using the appropriate login credentials. Once logged in, you will be brought to your default Group Space and starting tab. You can change your group space by clicking in the drop down in the upper right corner of the screen. The tabs that are visible to you are based on the access set when your account was added to your group space.

Table of Contents:

1. KB Author Training - Creating a New Document
2. KB Author Training - Editing an Existing Document
3. KB Author Training - Title, Keywords, and Summary Fields
4. KB Author Training - Body Field - Using the TinyMCE Editor
5. KB Author Training - Revisions