KnowledgeBase User's Guide Search Results

KB User's Guide - Settings Tab - Banner Alerts

This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.

• Group: KB User's Guide
• Views this week: 75
• Total views: 31628

ID: 18963

KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics

This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...

• Group: KB User's Guide
• Views this week: 38
• Total views: 44106

ID: 64418

KB User's Guide - Documents Tab - Editing When Review Comments Are Optional

This document describes the editing process in group spaces where review comments are optional.

• Group: KB User's Guide
• Views this week: 48
• Total views: 30312

ID: 132

KB User's Guide - Documents Tab - Find & Replace Text

The KB Find & Replace feature is a Full Text Find and Replace. This document explains to Groups Space Admins exactly how to find and replace text items, words or phrases in multiple KB documents.

• Group: KB User's Guide
• Views this week: 78
• Total views: 36204

ID: 5247

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 56
• Total views: 28970

ID: 105

KB User's Guide - General Info - How to Hide Topic Breadcrumbs

This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.

• Group: KB User's Guide
• Views this week: 46
• Total views: 13887

ID: 112059

KB User's Guide - Documents Tab - Quick Edit Buttons

The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...

• Group: KB User's Guide
• Views this week: 54
• Total views: 29035

ID: 24428

KB User's Guide - Users Tab - Remove User from the System

This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 40
• Total views: 28004

ID: 15207

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 48
• Total views: 29332

ID: 8956

KB User's Guide - Settings Tab - Menus

Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.

• Group: KB User's Guide
• Views this week: 57
• Total views: 67578

ID: 27019

KB User's Guide - Advanced HTML - Decision Tree

This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.

• Group: KB User's Guide
• Views this week: 104
• Total views: 45600

ID: 66704

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 45
• Total views: 34477

ID: 5252

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 38
• Total views: 14191

ID: 112403

KB User's Guide - Stats Tab - Document Views by User

Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...

• Group: KB User's Guide
• Views this week: 46
• Total views: 27708

ID: 22314

KB User's Guide - Stats Tab - Docs by Helpfulness Link and Scores

This document describes how to view helpfulness score logs in the KB Admin Tools, as well as how to reset/purge these scores for documents on your KB site

• Group: KB User's Guide
• Views this week: 75
• Total views: 31589

ID: 24410

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 70
• Total views: 43004

ID: 23349

KB User's Guide - General Info - Table of Contents

Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.

• Group: KB User's Guide
• Views this week: 72
• Total views: 78690

ID: 5233

KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"

Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.

• Group: KB User's Guide
• Views this week: 69
• Total views: 34084

ID: 5724

KB User's Guide - General Info - XML (RSS) Display Options

The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...

• Group: KB User's Guide
• Views this week: 59
• Total views: 45788

ID: 15136

KB User's Guide - Topics - The Batch Topic Assignment Tool

This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...

• Group: KB User's Guide
• Views this week: 50
• Total views: 69341

ID: 22118