KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs
Last updated on 2024-10-18
This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.- Group: KB User's Guide
- Views this week: 58
- Total views: 33065
KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents
Last updated on 2024-10-16
This document describes the various ways that you can add images and other supplemental files to your KB documents.- Group: KB User's Guide
- Views this week: 109
- Total views: 52897
KB User's Guide - Documents Tab - Image Guidelines
Last updated on 2024-10-15
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.- Group: KB User's Guide
- Views this week: 73
- Total views: 54968
KB User's Guide - Documents Tab - Managing Attachments
Last updated on 2024-10-15
This document describes the different ways you can manage the contents of your document or shared attachment folders.- Group: KB User's Guide
- Views this week: 59
- Total views: 5764
KB User's Guide - Home Tab - My Profile
Last updated on 2024-10-15
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...- Group: KB User's Guide
- Views this week: 79
- Total views: 35435
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-10-14
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 113
- Total views: 135510
KB User's Guide - Documents Tab - Editing a Shared Document
Last updated on 2024-10-14
This document describes how the document edit screen will appear when you edit a document that has been shared by another group.- Group: KB User's Guide
- Views this week: 39
- Total views: 5187
KB User's Guide - Documents Tab - Redirect a document via the "See also" field
Last updated on 2024-10-14
This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.- Group: KB User's Guide
- Views this week: 63
- Total views: 30600
KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion
Last updated on 2024-10-14
The Suggest a document link allows users to submit requests for new documentation.- Group: KB User's Guide
- Views this week: 62
- Total views: 38903
KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback
Last updated on 2024-10-14
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.- Group: KB User's Guide
- Views this week: 63
- Total views: 24472
KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" Setting
Last updated on 2024-10-14
This document explains how to hide restricted documents from internal live site search results.- Group: KB User's Guide
- Views this week: 42
- Total views: 28111
KB User's Guide - API - Articles
Last updated on 2024-10-11
This document provides information in the Articles API for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 48
- Total views: 34296
KB User's Guide - Understanding the New Semantic Search Engine
Last updated on 2024-10-07
This document describes how the new semantic search engine works and how it compares to the traditional keyword/title search engine.- Group: KB User's Guide
- Views this week: 49
- Total views: 2108
KB User's Guide - Introduction to the KnowledgeBase Environment
Last updated on 2024-10-02
The document provides a high-level overview of how KnowledgeBase (KB) groups spaces are structured and how the different environments relate to each other.- Group: KB User's Guide
- Views this week: 55
- Total views: 25486
KB User's Guide - Documents Tab - Status
Last updated on 2024-10-02
This document discusses how each document status is defined.- Group: KB User's Guide
- Views this week: 47
- Total views: 143683
KB User's Guide - Users Tab - Overview of User Permissions
Last updated on 2024-10-01
This document explains each of the user permissions found under the Users tab.- Group: KB User's Guide
- Views this week: 40
- Total views: 2509
KB User's Guide - Users Tab - Adding a User
Last updated on 2024-10-01
This document explains how to add a user to your KB and grant them permissions consistent with your workflow.- Group: KB User's Guide
- Views this week: 83
- Total views: 54841
KB User's Guide - Users Tab - User Access Groups
Last updated on 2024-10-01
This document describes how to set up and use User Access Groups.- Group: KB User's Guide
- Views this week: 72
- Total views: 42025
KB User's Guide - Settings Tab - Google Analytics
Last updated on 2024-10-01
Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...- Group: KB User's Guide
- Views this week: 75
- Total views: 37157
KB User's Guide - Documents Tab - Document Workflow
Last updated on 2024-09-30
This document provides a high-level overview of the different workflows you can set up in your KB space based on authoring permissions.- Group: KB User's Guide
- Views this week: 66
- Total views: 49975
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