KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - TinyMCE Custom Button Plugin

This document explains the Custom Button plugin in the TinyMCE editor.

• Group: KB User's Guide
• Views this week: 47
• Total views: 868

ID: 134337

KB User's Guide - Settings Tab - Searching / Sorting Options

KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.

• Group: KB User's Guide
• Views this week: 75
• Total views: 32169

ID: 5342

KB User's Guide - Documents Tab - Review Mode Button Descriptions

This document will describe the buttons found when looking at a Document in Review Mode.

• Group: KB User's Guide
• Views this week: 87
• Total views: 23445

ID: 19000

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 65
• Total views: 25699

ID: 6276

KB User's Guide - Users Tab - Transfer News Ownership Button

This document explains the behavior Transfer News Ownership button.

• Group: KB User's Guide
• Views this week: 80
• Total views: 25359

ID: 15192

KB User's Guide - Documents Tab - ImportHTML button

This document will show you how to use the ImportHTML button.

• Group: KB User's Guide
• Views this week: 68
• Total views: 214050

ID: 14926

KB User's Guide - Documents Tab - The "Save As..." Button

With the appropriate permissions, the Save As... button allows you to save an existing document as a brand NEW document, no matter the status of the original document. The Save As... button is located at the top of a document as well as underneath ...

• Group: KB User's Guide
• Views this week: 52
• Total views: 23771

ID: 5975

KB User's Guide - Documents Tab - Request Activation / Inactivation

In this document, we will review the Request Activation and Request Inactivation process. A user requesting activation/ inactivation of a document does not have permissions to activate/inactivate a document in the subsite where the user wishes the ...

• Group: KB User's Guide
• Views this week: 75
• Total views: 26415

ID: 36855

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 510
• Total views: 128268

ID: 5238

KB User's Guide - Documents Tab - Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 53
• Total views: 28685

ID: 5241

KB User's Guide - Documents Tab - Editing When Review Comments Are Optional

This document describes the editing process in group spaces where review comments are optional.

• Group: KB User's Guide
• Views this week: 49
• Total views: 27620

ID: 132

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 80
• Total views: 25835

ID: 105

KB User's Guide - Documents Tab - Quick Edit Buttons

The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...

• Group: KB User's Guide
• Views this week: 71
• Total views: 26497

ID: 24428

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.

• Group: KB User's Guide
• Views this week: 67
• Total views: 19529

ID: 36795

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

This document details the functionality available when viewing a document in read-only mode.

• Group: KB User's Guide
• Views this week: 95
• Total views: 33752

ID: 5251

KB User's Guide - Users Tab - Viewing, Modifying and Deleting Users

This document explains how to modify users in the KB Admin Tools, and what to do if a user needs to be removed.

• Group: KB User's Guide
• Views this week: 102
• Total views: 29553

ID: 5340

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...

• Group: KB User's Guide
• Views this week: 96
• Total views: 21109

ID: 36927

KB User's Guide - Documents Tab - Embed a Basic Form into a KB Document

This document will discuss how to modify and embed a basic form (based on the KB's comment/feedback form) into your KB document.

• Group: KB User's Guide
• Views this week: 73
• Total views: 30939

ID: 36750

KB User's Guide - Home Tab - My Profile

The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...

• Group: KB User's Guide
• Views this week: 129
• Total views: 31391

ID: 8529

KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons

This document describes the buttons found in the TinyMCE editor and their functions.

• Group: KB User's Guide
• Views this week: 366
• Total views: 13579

ID: 114924