KnowledgeBase User's Guide Search Results

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 111
• Total views: 861

ID: 135986

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 142
• Total views: 33679

ID: 43893

KB Author Training - Editing an Existing Document

This document contains instructions for editing an existing document. For detailed information about other aspects of the document editor, please continue with this training series or return to the 23277.

• Group: KB User's Guide
• Views this week: 113
• Total views: 37303

ID: 23215

KB Author Training - Revisions

This document describes the revision features of the KB document editor.

• Group: KB User's Guide
• Views this week: 118
• Total views: 36623

ID: 23631

KB Author Training - Creating a New Document

This document provides background information on the process of creating a new KB document. It also includes a training exercise that demonstrates the document editor's basic functionality. For detailed information about specific aspects of the ...

• Group: KB User's Guide
• Views this week: 142
• Total views: 42111

ID: 23149

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 71
• Total views: 26112

ID: 18597

KB User's Guide - Stats Tab - Doc Events

The Doc events stats uses data from the Comments and events log on each document. You may use one of 58 displays of information, or you may combine reports for more detailed information.

• Group: KB User's Guide
• Views this week: 66
• Total views: 11556

ID: 112403

KB User's Guide - Documents Tab - Left Navigation Bar Links

Menu items on the left-hand side of the Documents Tab in KB Admin Tools

• Group: KB User's Guide
• Views this week: 149
• Total views: 51282

ID: 8537

KB User's Guide - Documents Tab - Uploading Images and Other Attachments

Use the Attachments function to add resource files to your document. This can be used to add not only images (e.g. .JPG, .PNG, .GIF, etc.) to your document, but other resource files as well (e.g. .PDF, .PPT, .DOC, etc.).

• Group: KB User's Guide
• Views this week: 120
• Total views: 47081

ID: 5722

KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page

This document explains how to access and use the templates you have created from the "Create a Doc from..." page.

• Group: KB User's Guide
• Views this week: 71
• Total views: 24251

ID: 10111

KB User's Guide - Documents Tab - Editing an Existing Doc

This document explains how to edit published (i.e., Active) or draft (i.e., In Progress, In Review, or Inactive) documents.

• Group: KB User's Guide
• Views this week: 72
• Total views: 31145

ID: 5252

KB User's Guide - Documents Tab - Using the KB Link Doc Feature

The KB Link Doc feature allows you to link to easily link to another KB document. This document explains how the KB Link Doc feature works and how to add use it in your own documents.

• Group: KB User's Guide
• Views this week: 72
• Total views: 8732

ID: 114308

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 89
• Total views: 29078

ID: 6275

KB User's Guide - Users Tab - Adding a User

This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...

• Group: KB User's Guide
• Views this week: 133
• Total views: 46797

ID: 5338

KB User's Guide - Documents Tab - Deactivate or Delete a Template

The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.

• Group: KB User's Guide
• Views this week: 73
• Total views: 23423

ID: 74653

KB User's Guide - Documents Tab - Edit a Template

The document template feature makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to edit an existing template.

• Group: KB User's Guide
• Views this week: 70
• Total views: 23604

ID: 36761

KB User's Guide - Documents Tab - Creating and Using Templates

The Template feature allows authors to make one, or multiple documents, all having a uniform appearance and maintain specific settings. A well pre-formatted template can prescribe very specific content, structure, formatting and prompt for minimal ...

• Group: KB User's Guide
• Views this week: 127
• Total views: 37945

ID: 14044

KB User's Guide - Documents Tab - Quick Edit Buttons

The "quick edit" button allows authors to jump directly into the the document editor for a given document without having to view the document review screen first. This document describes where to find the quick edit button under the Documents tab ...

• Group: KB User's Guide
• Views this week: 70
• Total views: 26496

ID: 24428

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 78
• Total views: 26270

ID: 8956

KB User's Guide - Settings Tab - Menus

Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.

• Group: KB User's Guide
• Views this week: 175
• Total views: 63100

ID: 27019