KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Description of HTML editor buttons in KB Admin Tools

• Group: KB User's Guide
• Views this week: 95
• Total views: 143927

ID: 14927

KB User's Guide - Documents Tab - Migrating HTML Content from a Web Site into your KB document via XML Import

There may be occasion where you need to migrate content residing on an Institutional web site, a Departmental web site, an existing web based blog, an online wiki, etc. into your KB Space. If you have a large number of pages to migrate, please ...

• Group: KB User's Guide
• Views this week: 75
• Total views: 25263

ID: 52085

KB User's Guide - Documents Tab - Basic HTML Commands

This document provides basic HTML commands that are needed for creating KnowledgeBase documents.

• Group: KB User's Guide
• Views this week: 97
• Total views: 42527

ID: 3469

KB User's Guide - Advanced HTML - Create a list of featured links

Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.

• Group: KB User's Guide
• Views this week: 111
• Total views: 4348

ID: 124322

KB User's Guide - Advanced HTML - Creating Collapsing and Expanding Panels

This document describes how to add expandable/collapsible panels to a KB document. These panels provide a useful way to organize longer-form content, especially in situations where the reader may only need to read sections that apply to them.

• Group: KB User's Guide
• Views this week: 220
• Total views: 29405

ID: 73277

KB User's Guide - Advanced HTML - Decision Tree

This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.

• Group: KB User's Guide
• Views this week: 82
• Total views: 41857

ID: 66704

KB User's Guide - Advanced HTML - Formatting Nested Lists

This document describes how to properly format nested lists in HTML.

• Group: KB User's Guide
• Views this week: 80
• Total views: 27891

ID: 67898

KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)

This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...

• Group: KB User's Guide
• Views this week: 77
• Total views: 25174

ID: 20307

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 510
• Total views: 128268

ID: 5238

KB User's Guide - Documents Tab - Import & Export

The Import & Export function allows you Export active content available to your group as HTML and XML. You may also import XML content into your KB. This document will show you how to do this. To access this tool, log into the KB Admin Tools, then ...

• Group: KB User's Guide
• Views this week: 94
• Total views: 31994

ID: 5249

KB User's Guide - Settings Tab - Customizing Live Site Messages

Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...

• Group: KB User's Guide
• Views this week: 72
• Total views: 24007

ID: 55543

TinyMCE Editor Transition - Frequently Asked Questions (FAQ)

The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.

• Group: KB User's Guide
• Views this week: 138
• Total views: 6208

ID: 121909

KB Author Training - Body Field - Using the TinyMCE Editor

This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...

• Group: KB User's Guide
• Views this week: 159
• Total views: 37495

ID: 23349

KB User's Guide - Documents Tab - Manually Enterable KB Custom classes

There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.

• Group: KB User's Guide
• Views this week: 67
• Total views: 19529

ID: 36795

KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs

This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.

• Group: KB User's Guide
• Views this week: 81
• Total views: 29400

ID: 21357

KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites

When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...

• Group: KB User's Guide
• Views this week: 60
• Total views: 23783

ID: 36829

KB User's Guide - Documents Tab - LinkTopic

The Link Topic function provides an easy way to link a user to a topic-filtered search, where the link text will be automatically updated to display the current topic name. This document will show you how to use this function to add a topic link to ...

• Group: KB User's Guide
• Views this week: 57
• Total views: 28382

ID: 15194

KB User's Guide - Home Tab - My Profile

The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...

• Group: KB User's Guide
• Views this week: 129
• Total views: 31391

ID: 8529