Results: 1-10 of 10

KB User's Guide - General Info - Checking KB Documents for Accessibility

Last updated on 2023-11-20
This document provides information and resources for verifying that the content of your KB documents is accessible for your end users.
  • Group: KB User's Guide
  • Views this week: 89
  • Total views: 28873
ID: 85611

KB User's Guide - Documents Tab - TinyMCE Accessibility Checker

Last updated on 2023-10-23
This document provides information on the TinyMCE editor's accessibility checker and how it checks for and fixes any possible issues within a document.
  • Group: KB User's Guide
  • Views this week: 74
  • Total views: 8997
ID: 116740

KB User's Guide - General Info - How to Create Accessible Documents

Last updated on 2023-08-25
This documents will go over several of the different methods and standards used to make written documentation as accessible as possible.
  • Group: KB User's Guide
  • Views this week: 138
  • Total views: 11217
ID: 112389

KB Author Training - Body Field - Using the TinyMCE Editor

Last updated on 2023-08-17
This training document provides detailed information about the KB's editor, TinyMCE. It also includes training exercises that demonstrate how to switch between the main What-You-See-Is-What-You-Get (WYSIWYG) editing mode and the secondary source ...
  • Group: KB User's Guide
  • Views this week: 159
  • Total views: 37495
ID: 23349

KB User's Guide - Contact the KB Team

Last updated on 2023-07-13
The KnowledgeBase (KB) team's standard support hours are Monday-Friday 9:00 a.m. to 5:00 p.m..
  • Group: KB User's Guide
  • Views this week: 44
  • Total views: 10395
ID: 113672

KB User's Guide - Users Tab - Group Authorization

Last updated on 2023-05-16
This document describes how to create User Group Authorization rules in order to grant a select group automated read access to either your Live internal KB site or read and write access to a specific KB documents.
  • Group: KB User's Guide
  • Views this week: 125
  • Total views: 30345
ID: 22116

KB User's Guide - Documents Tab - Guide to TinyMCE Editor Buttons

Last updated on 2023-02-28
This document describes the buttons found in the TinyMCE editor and their functions.
  • Group: KB User's Guide
  • Views this week: 366
  • Total views: 13579
ID: 114924

What is the KnowledgeBase?

Last updated on 2022-07-06
The KnowledgeBase is a system for documenting and maintaining information for your staff and customers. The KnowledgeBase is made up of many documents containing a wide variety of information.
  • Group: KB User's Guide
  • Views this week: 63
  • Total views: 19217
ID: 13905

KB User's Guide - API - What is an API?

Last updated on 2022-06-27
This document provides a general description of what an Application Programming Interface (API) is, as well as some helpful references in learning more about how you can use the KB APIs to pull KB data into other applications.
  • Group: KB User's Guide
  • Views this week: 56
  • Total views: 24566
ID: 29280

KB User's Guide - General Info - Known Issues [Campus login required]

Last updated on 2021-06-01
The KB Team maintains a list of active known issues within the KB application. These are captured in a Trello board, which you can access below.
  • Group: KB User's Guide
  • Views this week: 0
  • Total views: 2
ID: 30009

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