KB User's Guide - General Info - Manage Your Favorite Documents (for Internal Site only)
Last updated on 2023-05-26
Designating Favorite docs in your Internal KB is great if you often refer to the same set of docs OR if you often refer users to the same set of docs. All of your "Favorited" documents are easily accessed by using the showmyfavoritedocs "Quick ...- Group: KB User's Guide
- Views this week: 45
- Total views: 25380
KB User's Guide - Documents Tab - Audiences
Last updated on 2023-06-01
Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...- Group: KB User's Guide
- Views this week: 115
- Total views: 29908
KB User's Guide - General Info - Overview of Roles and Responsibilities
Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...- Group: KB User's Guide
- Views this week: 102
- Total views: 34012
KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener
Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...- Group: KB User's Guide
- Views this week: 96
- Total views: 21109
2021 KnowledgeBase (KB) User Group Meeting
Last updated on 2022-08-25
Every year the KnowledgeBase team and the user community come together with industry experts to share experiences, lessons learned, and best practices. This year our collaborative events took place the week of July 26th-30th, 2021.- Group: KB User's Guide
- Views this week: 54
- Total views: 14588
What is the KnowledgeBase?
Last updated on 2022-07-06
The KnowledgeBase is a system for documenting and maintaining information for your staff and customers. The KnowledgeBase is made up of many documents containing a wide variety of information.- Group: KB User's Guide
- Views this week: 63
- Total views: 19217
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