KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Description of HTML editor buttons in KB Admin Tools

• Group: KB User's Guide
• Views this week: 95
• Total views: 143927

ID: 14927

KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links

This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.

• Group: KB User's Guide
• Views this week: 74
• Total views: 26585

ID: 25234

KB User's Guide - Settings Tab - Content Modules

The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...

• Group: KB User's Guide
• Views this week: 119
• Total views: 65802

ID: 60736

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 510
• Total views: 128268

ID: 5238

KB User's Guide - Documents Tab - How to Create and Publish a Document

This document explains how to create a new document using the KB Admin Tools.

• Group: KB User's Guide
• Views this week: 148
• Total views: 51925

ID: 5235

KB User's Guide - Settings Tab - Searching / Sorting Options

KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.

• Group: KB User's Guide
• Views this week: 75
• Total views: 32169

ID: 5342

KB User's Guide - Documents Tab - Using the "Create a Doc from..." Page

This document explains how to access and use the templates you have created from the "Create a Doc from..." page.

• Group: KB User's Guide
• Views this week: 72
• Total views: 24252

ID: 10111

KB User's Guide - Documents Tab - Validation Tools

This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.

• Group: KB User's Guide
• Views this week: 53
• Total views: 28685

ID: 5241

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 80
• Total views: 26272

ID: 8956

2023 KnowledgeBase (KB) User Group Meeting

Our annual KB User Group Meeting took place the week of July 31-August 4, 2023. We hosted a week of virtual sessions spanning a range of topics related to the KB, including content strategy, accessibility, process improvements, and more.

• Group: KB User's Guide
• Views this week: 161
• Total views: 4881

ID: 129206

KB User's Guide - General Info - Embedding KB Content in Another Website

This document explains the use case and approach for embedding KB content into an external (i.e. non-KB) website or web-based application that your organization manages.

• Group: KB User's Guide
• Views this week: 58
• Total views: 20432

ID: 81509

2020 KnowledgeBase (KB) User Group Meeting

Please see session descriptions for our 2020 KB User Group Meeting below.

• Group: KB User's Guide
• Views this week: 118
• Total views: 15925

ID: 104232

KB User's Guide - Settings Tab - Document Expiration Period

This document discusses what the Document Expiration Period is, the default expiration period and how you can change it to suit your KB Group's needs.

• Group: KB User's Guide
• Views this week: 72
• Total views: 25680

ID: 8955

KB User's Guide - Site Pref Tab - Mobile View CSS

The mobile view of the KnowledgeBase (KB) allows for optimized viewing on devices with smaller screens.

• Group: KB User's Guide
• Views this week: 52
• Total views: 25468

ID: 18778

KB User's Guide - Settings Tab - Managing Group Relationships

The Group Relations link allows KB group administrators to manage key relationships with other KB spaces. This includes automated sharing with the Unified KB, sharing with individual spaces, inheriting internal KB access, and trusting activation ...

• Group: KB User's Guide
• Views this week: 106
• Total views: 32228

ID: 5797

KB User's Guide - Settings Tab - Summary

The Settings tab allows you to customize the layout and modules on your KB sites, as well as other key configuration options.

• Group: KB User's Guide
• Views this week: 56
• Total views: 24239

ID: 5786

KB User's Guide - Documents Tab - Batch Access Change

This document will show KB Admins how to efficiently update documents. The Batch Access Change options include all fields in the document editor related to document access.

• Group: KB User's Guide
• Views this week: 67
• Total views: 11415

ID: 111814

KB User's Guide - Documents Tab - Using the Batch Tool Search

This document will show KB Admins how to search for multiple documents in support of making batch changes.

• Group: KB User's Guide
• Views this week: 60
• Total views: 31301

ID: 111812

KB User's Guide - Documents Tab - Redirect a document via the "See also" field

This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.

• Group: KB User's Guide
• Views this week: 67
• Total views: 27148

ID: 52086

KB User's Guide - Documents Tab - Exclude a Document from Search

In some cases, you may wish to publish a document without allowing it to appear in your site search results. This can be done using the Exclude from search feature in the KB document editor as explained below.

• Group: KB User's Guide
• Views this week: 78
• Total views: 24085

ID: 13759