KnowledgeBase User's Guide Search Results

KB User's Guide - API - Available APIs

This document outlines all of the currently available APIs for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 83
• Total views: 26764

ID: 71945

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 111
• Total views: 861

ID: 135986

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 142
• Total views: 33679

ID: 43893

KB User's Guide - Explanation of User Types and Access Levels

This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.

• Group: KB User's Guide
• Views this week: 144
• Total views: 29992

ID: 36826

KB User's Guide - Documents Tab - Review Mode Button Descriptions

This document will describe the buttons found when looking at a Document in Review Mode.

• Group: KB User's Guide
• Views this week: 88
• Total views: 23446

ID: 19000

KB User's Guide - API - Site Banners

This document provides information for the Site Banners API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 109
• Total views: 20051

ID: 86187

KB User's Guide - API - News

This document provides information in the News API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 97
• Total views: 25039

ID: 71428

KB User's Guide - API - Articles

This document provides information in the Articles API for the KnowledgeBase.

• Group: KB User's Guide
• Views this week: 101
• Total views: 29747

ID: 69510

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 71
• Total views: 26112

ID: 18597

KB User's Guide - API - Accessing the Private API

This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.

• Group: KB User's Guide
• Views this week: 71
• Total views: 18744

ID: 93968

KB User's Guide - API - Setting Up an Internal API Account [Campus login required]

This document describes how an existing KB user can configure an internal API password and authorize a device to connect to the API.

• Group: KB User's Guide
• Views this week: 0
• Total views: 18200

ID: 92052

KB User's Guide - Settings Tab - Notification Settings

The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.

• Group: KB User's Guide
• Views this week: 78
• Total views: 30684

ID: 6279

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 89
• Total views: 29078

ID: 6275

KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics

A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...

• Group: KB User's Guide
• Views this week: 130
• Total views: 43614

ID: 5344

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Learn how to use a custom layout to change the look and feel of your site’s homepage.

• Group: KB User's Guide
• Views this week: 178
• Total views: 4223

ID: 124321

KB User's Guide - Settings Tab - Content Modules

The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...

• Group: KB User's Guide
• Views this week: 119
• Total views: 65802

ID: 60736

KB User's Guide - Settings Tab - Customize your site layout and appearance

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 110
• Total views: 5215

ID: 123954

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

This document describes how to set up and use User Access Groups and Limited Access Groups.

• Group: KB User's Guide
• Views this week: 97
• Total views: 37601

ID: 6691

KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site

Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.

• Group: KB User's Guide
• Views this week: 92
• Total views: 26707

ID: 15355

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 404
• Total views: 28364

ID: 52175