KnowledgeBase User's Guide Search Results

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 142
• Total views: 33679

ID: 43893

KB User's Guide - Settings Tab - Notification Settings

The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.

• Group: KB User's Guide
• Views this week: 78
• Total views: 30684

ID: 6279

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...

• Group: KB User's Guide
• Views this week: 95
• Total views: 21108

ID: 36927

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 71
• Total views: 26112

ID: 18597

KB User’s Guide - Settings Tab - Apply a custom homepage layout

Learn how to use a custom layout to change the look and feel of your site’s homepage.

• Group: KB User's Guide
• Views this week: 178
• Total views: 4223

ID: 124321

KB User's Guide - Settings Tab - Content Modules

The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...

• Group: KB User's Guide
• Views this week: 117
• Total views: 65800

ID: 60736

KB User's Guide - Settings Tab - Customize your site layout and appearance

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 109
• Total views: 5214

ID: 123954

KB User's Guide - Settings Tab - Google Analytics

Tracking the use of your Knowledge Base space is important to knowing what your users are accessing and to be aware of top documents and site visitor behaviors. This document will walk you through the process of setting up the analytics within your ...

• Group: KB User's Guide
• Views this week: 403
• Total views: 28363

ID: 52175

KB User's Guide - Settings Tab - Searching / Sorting Options

KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.

• Group: KB User's Guide
• Views this week: 75
• Total views: 32169

ID: 5342

KB User's Guide - Settings Tab - Quick Search Options and Menus

Learn how to include Quick Search Options to your KB Site's Menu.

• Group: KB User's Guide
• Views this week: 93
• Total views: 51035

ID: 24488

KB User's Guide - Settings Tab - Customizing Live Site Messages

Admins and Users who have permissions to access the Settings tab may customize messages for your KB site, such as those shown to users after they perform searches or try to access a document that is unavailable. This document will walk you through ...

• Group: KB User's Guide
• Views this week: 72
• Total views: 24007

ID: 55543

KB User's Guide - Settings Tab - Site Footers

This document explains how you can customize the footer that displays on your internal and external live sites from the Settings tab.

• Group: KB User's Guide
• Views this week: 55
• Total views: 2039

ID: 131542

KB User's Guide - Settings Tab - Banner Alerts

This document will review how a user with access to the Settings tab may create a temporary banner that displays on all pages of their internal and/or external site.

• Group: KB User's Guide
• Views this week: 52
• Total views: 27915

ID: 18963

KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics

This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...

• Group: KB User's Guide
• Views this week: 75
• Total views: 41306

ID: 64418

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 79
• Total views: 26271

ID: 8956

KB User's Guide - Settings Tab - Menus

Menus appear on your Live KB Site(s). There are seven distinct places where an Admin can apply a Menu. This document will help describe Menu functionality and how you can use it to best engage your users.

• Group: KB User's Guide
• Views this week: 175
• Total views: 63100

ID: 27019

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 65
• Total views: 25699

ID: 6276

KB User's Guide - Settings - Updating a Group Contact

When a KB group space is created by the KB Team, the group is assigned a group Contact Name and Email Address, as prescribed by the person requesting the site. The group space Contact can be one or more people. The groups contact can also be a ...

• Group: KB User's Guide
• Views this week: 81
• Total views: 23144

ID: 36747

KB User's Guide - Settings Tab - CSS for Full View

This document explains how fields in the Layout screen can be used to modify the look and feel of a KB site.

• Group: KB User's Guide
• Views this week: 135
• Total views: 27362

ID: 12075

KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links

This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.

• Group: KB User's Guide
• Views this week: 74
• Total views: 26585

ID: 25234