Knowledgebase User's Guide - Contact and Support Information
Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents.
Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).- Group: KB User's Guide
- Views this week: 68
- Total views: 4309
KB Users Guide - General Info - New KnowledgeBase (KB) Space Creation Questionnaire
Last updated on 2023-06-01
University of Wisconsin - Madison faculty and staff may request a KB space of their own, free of charge. For an idea of the overall look and feel of a KB site, please see our UW Demo Site. We have a questionnaire that we'd like UW faculty/ staff to ...- Group: KB User's Guide
- Views this week: 89
- Total views: 39113
KB User's Guide - Explanation of User Types and Access Levels
Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.- Group: KB User's Guide
- Views this week: 144
- Total views: 29992
KB User's Guide - API - Available APIs
Last updated on 2024-04-15
This document outlines all of the currently available APIs for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 83
- Total views: 26764
KB User's Guide - Understanding Access to Documents
Last updated on 2024-03-25
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 111
- Total views: 861
KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content
Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.- Group: KB User's Guide
- Views this week: 142
- Total views: 33679
KB User's Guide - Users Tab - Viewing, Modifying and Deleting Users
Last updated on 2023-06-01
This document explains how to modify users in the KB Admin Tools, and what to do if a user needs to be removed.- Group: KB User's Guide
- Views this week: 103
- Total views: 29554
KB User's Guide - Users Tab - Adding a User
Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...- Group: KB User's Guide
- Views this week: 134
- Total views: 46798
KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)
Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...- Group: KB User's Guide
- Views this week: 77
- Total views: 25174
KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents
Last updated on 2024-02-14
This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.- Group: KB User's Guide
- Views this week: 64
- Total views: 18383
KB User's Guide - Documents Tab - Validation Tools
Last updated on 2023-10-02
This document explains how to use some of the document validation tools provided in KB Admin Tools for document editing.- Group: KB User's Guide
- Views this week: 53
- Total views: 28685
KB User's Guide - Documents Tab - Changing a Document's Status to "Deleted"
Last updated on 2023-08-14
Sometimes you may want to delete a document that is no longer necessary or that was created in error. Before moving forward, please consider the document retention policies of your KB Group and that of your institution.- Group: KB User's Guide
- Views this week: 114
- Total views: 30751
KB User's Guide - Documents Tab - Custom URL Field
Last updated on 2023-04-26
You may assign a custom URL for each new document based on its title. Using short, memorable URLs makes it easier for visitors to find and share your content. While the document title remains designed for display and human readability, its custom ...- Group: KB User's Guide
- Views this week: 78
- Total views: 30472
KB User's Guide - Assessment Tab - Dropbox
Last updated on 2023-04-21
This document describes how KB Admins can create a dropbox for their internal users (e.g. trainees, students, etc.) to upload files to.- Group: KB User's Guide
- Views this week: 67
- Total views: 11003
KB User's Guide - Users Tab - User Access Groups and Limited Access Groups
Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.- Group: KB User's Guide
- Views this week: 97
- Total views: 37601
KB User's Guide - Users Tab - Remove User from the System
Last updated on 2023-08-24
This document explains the behavior of the Remove User from the System button on the Users tab in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 83
- Total views: 24758
KB User's Guide - Stats Tab - Document Views by User
Last updated on 2023-08-21
Should there be an occasion where KB admins need to know which of their group members has viewed a document in their internal KB site, the Document Views by User function will prove most useful. This document will show you how to use the filters to ...- Group: KB User's Guide
- Views this week: 54
- Total views: 25202
KB User's Guide - Users Tab - Remove User from This Group
Last updated on 2023-07-24
This document explains the behavior of the Remove User from This Group button on the Users tab in the KB Admin Tools.- Group: KB User's Guide
- Views this week: 64
- Total views: 24932
KB User's Guide - Training - Basic Administrator Training
Last updated on 2024-03-12
New KB Admins can use this document as a point of departure to begin building their KB sites.- Group: KB User's Guide
- Views this week: 76
- Total views: 24267
KB User's Guide - Users Tab - Batch Transfer Document Ownership
Last updated on 2024-03-05
This document explains how to transfer document ownership from one user to another via the Users tab.- Group: KB User's Guide
- Views this week: 73
- Total views: 28239
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