Qualtrics - Creating a Support Request

Related KBs
Qualtrics - Survey Platform Service Overview
Qualtrics - Upgrading Your Account to Remove the 10-Survey Limit
Qualtrics - Sharing Survey Access and Transferring Survey Ownership

How to Submit a Support Request

Qualtrics provides support documentation at the following link: Qualtrics Topics from A to Z. However, if the guides cannot help you with a specific issue, you can contact Qualtrics Support through the Qualtrics Support Portal. 

1. Navigate to Qualtrics using the UWGB Qualtrics sign-in link (uwgreenbay.ca1.qualtrics.com).  
2. You will be redirected to UWGB’s single sign-on portal. Enter your UWGB credentials and select Sign in. Complete your login by following the on-screen prompts to verify with multi-factor authentication via Duo or Microsoft Authenticator.
   
   
   
   
3. In the top-right corner of your Qualtrics dashboard, select the Help (?) button, then select Contact Support at the bottom of the pop-up sidebar. The Qualtrics support portal will open in a new browser tab.
   
   
   
   1. If you are asked to confirm your account, select your UWGB account from the dropdown menu. 
      
      
      
      
4. Select Survey Platform & XM Directory as the "product area."
   
   
   
   
5. Scroll down and select the tile with your preferred method of communication:
    
   • Live Chat 
   • Phone Call
   • Email
     
     
     
     
6. Fill out the appropriate form fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone.