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Problems Printing PDF files from within Internet Explorer to a Ricoh MFD

This document details how to solve the issue of PDF Files from Internet Explorer not printing to a Ricoh Device.

***NOTE: When printing PDF files through Internet Explorer rather than directly through Acrobat, the job code for the Ricoh printers does not pass through.***

***NOTE: Ricoh print codes are not passed through to the printer when a PDF is called from within a web browser, resulting in nothing being printing on the Ricoh device in both Windows and Mac OS's. Opening the PDF in Acrobat Reader directly will allow the codes to pass through to the printer. This is an older issue and may be resolved going forward.***

1. Navigate to Acrobat Reader.

2. Do the following:

        1. Select the "Edit" tab.

        2. Select "Preferences."

Screenshot of Adobe Preferences

2. Now, complete the following:

        1. Select the "Internet" category.

        2. Uncheck the box for "Display PDF in browser" as shown below. Select "ok" and close out of Adobe Reader.

Screenshot of Adobe Display PDF in Browser

KeywordsPDF, Ricoh, authentication error, IE, acrobat, reader, adobe, not printing, problem, error   Doc ID27078
OwnerSteve K.GroupUW Green Bay
Created2012-10-29 13:51:28Updated2022-10-12 15:20:15
SitesUW Green Bay
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