Classroom Support Procedures for the GBIT Service Desk

This document details our classroom support procedures for the GBIT Service Desk.

If a classroom is down before or during class the problem must be addressed immediately.


Do not transfer calls that deal with classroom problems directly to ATS. Take down the following information and call ATS to dispatch them to the classroom if you cannot resolve the problem.

Enter footprints incident using the client's information and forward it to ATS. They will enter a resolution and close it when they have fixed the issue.
An incident alone is not sufficient. Speak with an ATS staff person on the phone before sending the incident.

Below is the information we referenced with our campus communications to faculty:

Classroom Technology Support Contact Information