RescueAssist - Connecting as a Customer (Windows)
This article outlines how to connect to the GBIT Service Desk through RescueAssist. You must be sent an invitation from the Service Desk so, if you require this type of support, please call (920) 465-2309 or email firstname.lastname@example.org.
RescueAssist - Connecting as a Customer (macOS)
1. Go to fastsupport.com
2. The link will open a window in your preferred browser. Click Download Application in the chat window.
3. The downloading application will appear at the bottom of your screen. Double-tap to run.
4. Your session will begin. The duration of the session can be seen on your right.
5. To exit the session, select End Session.
6. Confirm End Session.