Topics Map > GBIT Service Desk Services > Password Reset
Topics Map > GBIT Service Desk Services > Multi-Factor Authentication
Topics Map > GBIT Service Desk Services > Accounts > Email
iOS Mail Password Update
This document details the procedure for updating or entering your password into Mail app in iOS.
***NOTE: This can happen either when your password has changed or when two factor authentication has expired.***
1. You will see a prompt to enter the password for Exchange account with your email listed. Select "Edit Settings."
2. If you get the prompt to enter the password again, always select "Cancel" until this process is complete.
3. Navigate through Settings until you reach the Passwords & Accounts page. There, select your Exchange account under Accounts section.
***NOTE: It's labeled "UWGB" in the picture, but can be named "Exchange" or anything else you may have changed it to.***
4. Select "Re-enter Password."
5. You may be prompted whether to sign in with "Work or school account" or a "personal account." Select "Work or school account."
6. It should then take you to UWGB's Single Sign-On page. Enter your campus password.
7. You will then be prompted for two factor authentication. Select "Send Me a Push."
8. You will get a two factor authentication notification on your configured device. Accept the login.
9. If you use two factor authentication app on the same device you are configuring the Mail app, it will have switched to the two factor authentication app instead of the Settings app. You will need to switch back to the Settings app. You can either go home and select the Settings app again, or swipe through the open apps on your device.
10. A screen will ask: "Are you trying to sign in to Apple Internet Accounts?" Select "Continue."
11. If you use an Apple Watch to view calendar events, they will not sync correctly until you reset sync data. See this article: Duo - Apple Watch Calendar Out of Sync after Duo Authentication