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Uninstalling and Reinstalling Global Protect

This article outlines how to uninstall and reinstall Global Protect on a Windows 10 PC.

Related KBs:
VPN - User Guide


Uninstall
Reinstall


TO UNINSTALL:

1. Using the Cortana search bar, search Make Me Admin.
MMA1.png
MakeMeAdmin.PNG

2. Grant yourself administrative access by selecting Grant Me Administrator Rights.
GrantMeAccess.PNG

3. Using Control Panel, which can be found via the Cortana search bar, locate Programs and Features.
MMA2.png

OR

MMA2a.png

4. Find Global Protect on the program list and right-select.  When the menu appears, select Uninstall.
MMA3.png
5. Follow the prompts to uninstall Global Protect. When asked if you want to uninstall, select Yes.
MMA4.png

Note: If needed, enter your credentials to uninstall.


TO REINSTALL:

1. Using any browser, navigate to laptopvpn.uwgb.edu.
GP1.png

2. At the following screen, sign in using your UWGB username (without "@uwgb.edu") and password.

GP2.png


3. Download the Windows 64-bit option.
GP3.png

4. Double-select the download to run it.
GP4.png

5. Follow the prompts for install.  Click Next on each window shown below.
GP5.png
GP6.png
GP7.png

6. Once the installation is complete, you will see a window similar to the one shown below. Navigate to the window at the bottom right.GP8.png


7. Enter the following into the portal address field: laptopvpn.uwgb.edu.

GP9.png


8. When prompted to choose a certificate, be sure to choose the certificate with your computer's GB number at the front; choosing the option with [empty] will lead to errors.

GP10.png

9. Sign into Global Protect using your UWGB username (without "@uwgb.edu") and password.

GP11.png

10. To check if you're connected, find the icon below and select it.
GP12.png

11.  If you are connected, you should see the screen below.
GP13.png





Keywords:vpn uninstall reinstall programs and features connected connecting   Doc ID:105885
Owner:Kristin S.Group:UW Green Bay
Created:2020-09-16 14:53 CDTUpdated:2020-09-16 15:40 CDT
Sites:UW Green Bay
Feedback:  0   0