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Mac - Enabling Teams Add-in for Outlook

This document details how to enable the Team add-in for Outlook.


Identify Office Licensing
Remove License
Sign into Teams and Outlook


Identify Office Licensing

***NOTE: To ensure the problem is the Office licensing on your computer, first locate your Office version. To do this, be sure to have open any Office application (Outlook, Word, Excel, or PowerPoint) and follow the steps below. The example presented uses Outlook.***

1. Navigate to the Menu bar, locate "Outlook, and Select it. Then, Select "About Outlook."
Screenshot of Outlook Dropdown Menu

2. Based on what you see, identify whether you're using the Office 365 or Office 2019 license.
Screenshot of Outlook 2019 Licensing Screenshot of Microsoft 365 Licensing

***NOTE: If you're using Volume License 2019, you will need to use the instructions below to change the license. If you're using Microsoft 365 Subscription and the Teams icon still does not appear, you will need to call the GBIT Service Desk at (920) 465-2309.***


Remove License

1. Exit out of all Microsoft applications, including Outlook, Word, Excel, PowerPoint, or Teams.  

2. Navigate to "Self Service" using the Spotlight search.
Screenshot of MAC Self Service Search

3. Locate "Microsoft Office - Remove Volume License."  Select "Install."
Screenshot of Microsoft Office License Removal

4. When you see the below prompt, Select "Install."
Screenshot of Microsoft Office License Removal Install


Sign into Teams and Outlook

1. Navigate to "Outlook." Sign in using your full UW-Green Bay email address and password. Duo authenticate if prompted.
Screenshot of Microsoft Sign In

Screenshot of UW-Green Bay SSO
Screenshot of Duo Authentication

2. Navigate to "Teams." Ensure you're signed into Teams using your UW-Green Bay account by Selecting the initials icon on the top right.

3. Return to "Outlook" and Navigate to the "Calendar." Select the "New Meeting" button and identify whether the Teams Meeting button is present; if not, give Outlook a minute to register.

Screenshot of Teams Meeting Plugin for Outlook

4. Most of the time, Outlook will require a restart. Select "Restart Outlook" at the prompt.

Screenshot of Restart Outlook Prompt

5. Once Outlook has restarted, the Teams Meeting icon should now be available.  If it is not, please call the GBIT Service Desk at (920) 465-2309.




Keywords:about microsoft word excel powerpoint license licensing 365 2019 self service mac   Doc ID:106079
Owner:Ryan L.Group:UW Green Bay
Created:2020-09-22 14:55 CDTUpdated:2022-09-12 17:15 CDT
Sites:UW Green Bay
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