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Mac - Enabling Teams Add-in for Outlook

This document details how to enable the Team add-in for Outlook.

Identify Office Licensing
Remove License
Sign into Teams and Outlook

Identify Office Licensing

To ensure the problem is the Office licensing on your computer, first locate your Office version.  To do this, be sure to have open any Office application (Outlook, Word, Excel, or PowerPoint) and follow the steps below.  The example presented uses Outlook.

Go to the Menu bar and locate Outlook.  Select it.  Then, Select About Outlook.
Screenshot of Outlook Dropdown Menu

Based on what you see, identify whether you're using the Office 365 or Office 2019 license.
Screenshot of Outlook 2019 Licensing Screenshot of Microsoft 365 Licensing

If you're using Volume License 2019, you will need to use the instructions below to change the license.  If you're using Microsoft 365 Subscription and the Teams icon still does not appear, you will need to call the Service Desk at (920) 465-2309.

Remove License

1. Quit all Microsoft applications, including Outlook, Word, Excel, PowerPoint, or Teams.  
2. Open Self Service using the Spotlight search.
Screenshot of MAC Self Service Search

3. Locate the following: Microsoft Office - Remove Volume License.  Select Install.
Screenshot of Microsoft Office License Removal

4. When you see the below prompt, Select Install.
Screenshot of Microsoft Office License Removal Install

Sign into Teams and Outlook

1. Open Outlook. Sign in using your full UWGB email address and password. Duo authenticate if prompted.
Screenshot of Microsoft Sign In

Screenshot of UW-Green Bay SSO
Screenshot of Duo Authentication

2. Open Teams. Ensure you're signed into Teams using your UWGB account by Selecting the initials icon on the top right.
3. Go back to Outlook and go to the Calendar. Select the New Meeting button and identify whether the Teams Meeting button is present; if not, give Outlook a minute to register.

Screenshot of Teams Meeting Plugin for Outlook

4. Most of the time, Outlook needs to restart. Select Restart Outlook at the prompt.

Screenshot of Restart Outlook Prompt

Once Outlook has restarted, the Teams Meeting icon should now be available.  If it is not, please call the Service Desk at (920) 465-2309.

Keywords:about microsoft word excel powerpoint license licensing 365 2019 self service mac   Doc ID:106079
Owner:Ryan L.Group:UW Green Bay
Created:2020-09-22 14:55 CDTUpdated:2022-01-04 09:38 CDT
Sites:UW Green Bay
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