Topics Map > GBIT Service Desk Services > Password Reset

Microsoft SSPR - Authentication Methods

This document details how to access/update verification methods in the Microsoft Self Service Password Reset (SSPR) tool.

Related KBs
Microsoft SSPR - Password Reset Methods
Resetting Password with Microsoft Self-Service Password Reset (SSPR) Tool


Accessing Authentication Method
Updating Phone Authentication Methods
Updating Email Authentication Methods
Once Finished


Accessing Authentication Method

1. To access/update your authentication methods, follow this link: https://aka.ms/ssprsetup.

2. Login using your UWGB email and password.

Screenshot of UWGB Login

3. You will see the screen below. Select which method(s) you would like to employ, and then select "Set it up now" or "Change" next to that method.

Screenshot of Set It Up Now


Updating Phone Authentication Methods

1. To update your phone:

        1. Select the country or region.

        2. Add your phone number without using spaces or hyphens (e.g. 8881234567).  

***NOTE: Do not include a 1 prior to your area code; this is done for you when you select your country or region.***

Screenshot of Don't Lose Your Account

2. When you have entered your information:

        1. Select "text me" or "call me," whichever you prefer. The button will be blue if you have entered your information using the correct format. When you have recieved the verification code, enter it in the field provided.

        2. Select "Verify" when you are finished.

Screenshot of Text Me or Call Me


Updating Email Authentication Methods

***NOTE: For students admitted after Fall 2020, this alternate email would already have been pre-filled for SSPR from your application.

1.Enter an alternate email address in the field provided. Select "Email me" when the button turns blue.

***NOTE: If the button has not turned blue, Microsoft does not recognize the format of your email address.  Ensure there are no spaces at the beginning or end of your email.***

Screenshot of Email Me

2. Once you receive the verification code from Microsoft, enter it into the field provided. Select "Verify" once you have entered the code.  

Screenshot of Email Verify


Once Finished

Once you have updated your verification methods, you will see the screen below. To finish, select "looks good."

Screenshot of Microsoft SSPR Finishing Screen



Keywordsemail, microsoft, authentication, sspr, verification, office   Doc ID106177
OwnerSteve K.GroupUW Green Bay
Created2020-09-25 09:32:35Updated2022-12-06 14:36:41
SitesUW Green Bay
Feedback  2   2