Kaltura Capture (Known Issue) - "We are unable to connect right now, please check your network and try again later"

Users attempting to upload Kaltura Capture videos may encounter the following error during the upload: "We are unable to connect right now, please check your network and try again later." The error can usually be resolved by signing out of the Kaltura Capture application and signing in again.
For detailed instructions on resolving the issue, see UW Eau Claire's excellent guide:

Kaltura: "We are unable to connect right now, please check your network and try again later" Error

For more information about Kaltura Capture, see: Kaltura - Recording Video with Kaltura Capture.

Keywords:
video, error, login, credentials
Doc ID:
109280
Owned by:
Thomas A. in UWSA DLE
Created:
2021-02-22
Updated:
2023-05-30
Sites:
UW Green Bay, UW Stout, UW System Administration DLE, UW-La Crosse