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Qualtrics - Creating a Support Request

This document details how to submit a Qualtrics support request using the Qualtrics Support Portal.

Related KBs
Qualtrics - Survey Platform Service Overview
Qualtrics - Upgrading Your Account to Remove the 10-Survey Limit

How to Submit a Support Request

Qualtrics provides support documentation at the following link: Qualtrics Topics from A to Z. However, if the guide cannot help you with a specific issue, you can contact Qualtrics Support through the Qualtrics Support Portal. 

1. Navigate to their site using the following link: Qualtrics Support Portal.  

2. Select "Sign in with SSO."

Screenshot of Qualtrics Sign In

3. On the next screen:

        1. Enter “uwgreenbay” (lowercase, no spaces) into the field for Organization ID.

        2. Select "Continue."

Screenshot of Company Organization ID Screen

4. You will be redirected to UWGB’s single sign on portal. Enter your UWGB credentials and select "Sign in."

***NOTE: If you are faculty, staff, or a student worker, the Duo dual-factor authentication portal will launch afterwards. Use your phone or key fob to authenticate with Duo.***

Screenshot of Sign In Screen

5. Select Product & Technical Support

Screenshot of Qualtrics Support Portal

6. Select Survey Platform as the product area.

Screenshot of Product and Technical Support Screen

7. Scroll down and select the tile with your preferred method of communication: 

        a. Chat 

        b. Email 

        c. Phone

Screenshot of Preferred Method of Communication

8. Fill out the appropriate fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone. 

Screenshot of Support Request Form

Keywords:survey, tool, qualtric, help, troubleshooting, report, xm, portal, email, phone, chat, tech, customer, qualtrix, qualtracs, ticket, troubleshoot   Doc ID:109751
Owner:Samantha M.Group:UW Green Bay
Created:2021-03-18 13:54 CSTUpdated:2022-10-24 11:50 CST
Sites:UW Green Bay
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