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Qualtrics - Creating a Support Request

This article provides instructions on how to submit a Qualtrics support request using the Qualtrics Support Portal.

Related KBs: 

Qualtrics - Survey Platform Service Overview

Qualtrics - Upgrading Your Account to Remove the 10-Survey Limit

Qualtrics provides excellent support documentation, however, if you encounter an issue that you cannot find a guide for, you can also contact Qualtrics support. Here is how to submit a support request through the Qualtrics Support Portal.

  1. Visit https://support-portal.qualtrics.com/.  
  2. Click Sign in with SSO.

    Qualtrics Support Portal login with "sign in with SSO" link boxed

  3. Enter “uwgreenbay” (lowercase, no spaces) into the field for “Organization ID” and click Continue.

    Organization ID entry screen with "uwgreenbay" in entry field

  4. You will be redirected to UWGB’s single sign on portal. Enter your UWGB email and password then click Sign in. If you are faculty, staff, or a student worker, the Duo dual-factor authentication portal will launch afterwards. Use your phone or key fob to authenticate with Duo. 

    UW-Green Bay single sign on portal

  5. Select Product & Technical Support

  6. Select Survey Platform as the "product area".

  7. Scroll down and select the tile with your preferred method of communication: 
    1. Chat 
    2. Email 
    3. Phone

    Three tiles which read "chat", "email", and "phone"

  8. Fill out the appropriate fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone. 

    Contact web form for submitting a support request with email as the desired communication method




Keywords:survey, tool, qualtric, help, troubleshooting, report, xm, portal, email, phone, chat, tech, customer, qualtrix, qualtracs, ticket, troubleshoot   Doc ID:109751
Owner:Samantha M.Group:UW Green Bay
Created:2021-03-18 14:54 CDTUpdated:2022-08-31 16:31 CDT
Sites:UW Green Bay
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