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Qualtrics - Creating a Support Request

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Qualtrics - Survey Platform Service Overview
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How to Submit a Support Request

Qualtrics provides support documentation at the following link: Qualtrics Topics from A to Z. However, if the guide cannot help you with a specific issue, you can contact Qualtrics Support through the Qualtrics Support Portal. 

1. Navigate to their site using the following link: Qualtrics Support Portal.  

2. Select "Sign in with SSO."

3. On the next screen:

        1. Enter “uwgreenbay” (lowercase, no spaces) into the field for Organization ID.

        2. Select "Continue."

4. You will be redirected to UWGB’s single sign on portal. Enter your UWGB credentials and select "Sign in."

***NOTE: If you are faculty, staff, or a student worker, the Duo dual-factor authentication portal will launch afterwards. Use your phone or key fob to authenticate with Duo.***

5. Select Product & Technical Support

6. Select Survey Platform as the product area.

7. Scroll down and select the tile with your preferred method of communication: 

        a. Chat 

        b. Email 

        c. Phone

8. Fill out the appropriate fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone.