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Qualtrics - Creating a Support Request

This document details how to submit a Qualtrics support request using the Qualtrics Support Portal.

Related KBs
Qualtrics - Survey Platform Service Overview
Qualtrics - Upgrading Your Account to Remove the 10-Survey Limit
Qualtrics - Sharing Survey Access and Transferring Survey Ownership

How to Submit a Support Request

Qualtrics provides support documentation at the following link: Qualtrics Topics from A to Z. However, if the guide cannot help you with a specific issue, you can contact Qualtrics Support through the Qualtrics Support Portal. 

  1. Navigate to their site using the following link: Qualtrics Support Portal.  
  2. Select Sign in with SSO.

    Screenshot of Qualtrics Sign In

  3. On the next screen, enter uwgreenbay (lowercase, no spaces) into the field for "Organization ID" then select Continue.

    Screenshot of Company Organization ID Screen

  4. You will be redirected to UWGB’s single sign on portal. Enter your UWGB credentials and select Sign in. If your UWGB account is secured with multi-factor authentication, complete your login by following the on-screen prompts to verify with your phone or token.

    Screenshot of Sign In Screen

  5. Under "How can we help you?," select Get technical support.

    Screenshot of Qualtrics Support Portal

  6. Select Survey Platform as the "product area."

    Screenshot of Product and Technical Support Screen

  7. Scroll down and select the tile with your preferred method of communication:
    • Live Chat 
    • Phone Call
    • Email

      Screenshot of Preferred Method of Communication

  8. Fill out the appropriate form fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone. 

    Screenshot of Support Request Form

Keywordssurvey, tool, qualtric, help, troubleshooting, report, xm, portal, email, phone, chat, tech, customer, qualtrix, qualtracs, ticket, troubleshoot, contact, get, question, questions, technical   Doc ID109751
OwnerSamantha M.GroupUW Green Bay
Created2021-03-18 14:54 CDTUpdated2023-04-18 09:40 CDT
SitesUW Green Bay
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