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Canvas - Contacting 24/7 Canvas Support

Canvas support is available to UWGB students and faculty 24 hours a day! Access Canvas support options by clicking the Help button in the Global Navigation Menu located along the left edge of any page in Canvas. The Help menu contains options for contacting Canvas support via live chat, phone, and email.

Related KBs:
Canvas - How to Login
Courses Do Not Show Up / My Course is Missing
Canvas Support Phone Numbers for UW System Institutions (Login Required)

Canvas 24/7 support is the best place for UWGB students and instructors to get assistance with the built-in Canvas tools like Assignments, Discussions, Quizzes, Collaborations, and more. Several of the tools in your Canvas courses may actually be developed and supported by another company. Canvas support may not be able to assist you with those integrated third-party tools. Please reference the Resources for Students or Resources for Instructors pages on the UWGB Canvas website to find out where you can get fastest support for supported third-party tools.

Step-By-Step Instructions

Here are step-by-step instructions for contacting Canvas 24/7 Support:

  1. Log in to Canvas with the Canvas Login link at https://www.uwgb.edu/canvas.

  2. Click the Help button in the Canvas Global Navigation Menu located along the left edge of any page in Canvas.

    Screenshot of the help button in Canvas

  3. Select one of the following options in the Help menu sidebar:

    • For immediate assistance:

      • Chat with Canvas Support: Start a live text chat with a Canvas support representative.
      • Contact Canvas Support via phone: Find the phone number to call to speak with a Canvas support representitive over the phone.
    • For less-pressing issues:

      • Contact Canvas Support via email: Submit an email support request to Canvas.

    Screenshot of the help menu in Canvas




Keywords:get help live chat hotline contact phone number issue problem lms dle   Doc ID:112613
Owner:Scott B.Group:UW Green Bay
Created:2021-07-23 10:31 CSTUpdated:2021-07-26 08:33 CST
Sites:UW Green Bay
Feedback:  0   0