Related KBs:
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Print jobs are eligible for refunds when the following occurs:

1. A print job is damaged or destroyed by a printer jam.

2. A print job is lost due to a printing network malfunction.

3. A print job is damaged due to the fault of the printer: lack of ink, ripped paper, etc.

***NOTE: Print job refunds are not available for misprints, accidental prints, or ink mistakes (color vs black and white). Contact the GBIT Service Desk for more information or help.***