Alemba - Adding Information or Checking the Progress on your Calls

This document details adding information to your Alemba call or checking the progress on your Call using the Self Service Portal.

Related KBs:

 Alemba - Logging a Call through the Self Service Portal 

1. Log into the Alemba Self Service Portal using your UW-Green Bay email and password at the Alemba Self Service Portal.

2. Your current Alemba Calls will be listed under the My Calls/Requests section as listed below.
Screenshot of My Calls/Requests Section

3. To open a call, Select it under My Calls/Requests.

4. When opened, you can add additional information to your Call such as a note or an attachment. You can also close your call if it has been resolved on its own. 
Screenshot of an Open Call and its Options

5. The History section shows any actions/work that has already been completed on the call. 
Screenshot of the History Tab

Keywords:Alemba Call Service Request Progress   Doc ID:115161
Owner:Katelyn V.Group:UW Green Bay
Created:2021-12-08 09:29 CDTUpdated:2021-12-10 12:39 CDT
Sites:UW Green Bay
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