mobileTMA - IOS Access Fix

This document details a fix for accessing mobileTMA on IOS devices after an update caused many users to lose access.

1. Find the Settings app on your IOS device homescreen and open it.

Picture of iPad Homescreen with Settings Highlighted

2. Once in Settings, Select the "Wi-Fi" tab and Select "eduroam" under Networks.

Picture of iPad WiFi Settings Highlighting eduroam

3. Once connected to eduroam, Select it again to open the eduroam settings. There, un-Select "Private Address" as shown in the image below.

Pciture of iPad eduroam Details and Settings

4. Select "Rejoin" once prompted with the following popup.

Picture of iPad eduroam Private Address Option

5. Navigate back to your IOS Homescreen, find the mobileTMA app, and open it.

Picture of iPad Homescreen Highlighting TMA App

6. Enter your UW-Green Bay username (without "" at the end) and password in the corresponding sections. Make sure "uwgb" is listed under Client. Afterwards, Select Options.

Picture of IOS mobileTMA Client and Connection Settings

7. In Options, make sure the following URL is listen under Connection URL: "http://tma-1.uwgb.edi/tmalogin." Once completed, Select "Save" and then "Sign in."

Picture of IOS mobileTMA Connection Options

There should be no other problems when accessing your mobileTMA app. If there are, please contact the GBIT Service Desk at or (920)465-2309. 

Keywords:facilities apple iphone app tma   Doc ID:118904
Owner:Caden W.Group:UW Green Bay
Created:2022-06-07 12:28 CDTUpdated:2022-06-09 11:51 CDT
Sites:UW Green Bay
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