Topics Map > GBIT Service Desk Services > Departmental Support > Phone
VoIP - Cisco 8845
Your Cisco 8845 phone is pictured below:
|1||Incoming Call or Voicemail Indicator||The red LED light indicates that you have a voicemail message waiting. All voicemail messages will also appear in your Outlook e-mail inbox|
|Adjustable up and down. Rotate the silver ring on the camera to close the shutter if you do not wish to use the video connection.|
|3||Feature and Session buttons||Use feature buttons (left side) to view calls on a line or access feature such as Speed Dial. Use session buttons (right side) to perform tasks such as resuming a held call. View the Quick Start Guide for more information.|
|4||Softkeys||Four programmable keys.|
|Assists in moving through various menus. The release button ends a call.|
|6||Hold, Transfer, and Conference||Hold: Places an active call on hold.
Transfer: Transfers active calls to another extension.
Conference: Adds an additional person to the call.
|7||Headset, Speakerphone, and Mute||Speakerphone: Makes a call with the speakerphone.
Headset: Makes a call with a plugged-in headset.
Mute: Mutes the speakerphone, headset, and handset.
|8||Voicemail, Applications, and Directory||Voicemail: Allows access to voicemail inbox.
Applications: Allows access to a menu of available features. Press "1" to select Recents and view a list of recent calls. Press "2" to view the phone settings.
Directory: Press, and select "2" for the UWGB directory list. Use the keypad to search by first name, last name, or number.
|9||Volume||Controls the handset, headset, and speakerphone volume.|
***NOTE: In case of emergency, dial 911.***
Your phone number appears on the left side of the screen next to the top line select button. Line 2 (if applicable) appears on the second button.
For on-campus calls, dial their four-digit extension.
Dial 8 to access an outside line:
- Local Calls: 8 + 7 digits
- Long Distance Calls: 8 + 1 + 10 digits
Follow the voice prompts to setup your mailbox. The default voicemail PIN is 242042. You must create a new 6-digit (minimum) PIN for your personal mailbox. Do not choose numbers in consecutive order. If you hear a prompt to enter an ID, enter your 10-digit phone number.
You can listen to all voicemail messages in Outlook using the default media player. Deleting the message from Outlook will also delete the message from your voicemail box.
There are two portals you can use to change settings on your phone and voicemail. Log in to both with your campus username and password.
- User Portal for phone settings: http://phone.uwgb.edu.
- User Portal for voicemail settings: http://voicemail.uwgb.edu.
Navigate to the following article for more information on how to use your phone: Cisco 8800 Series User Guide.
Navigate to the following article for more information on advanced features of the phone: Quick Start Guide.
Navigate to the following article for more information on warranties, licensing, and features of the phone: Cisco IP Phone 8845 Data Sheet.
Navigate to the following link to watch a video describing the phone: Cisco 8800 (8845 and 8865) Phone Overview.