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Reslife - Issues Logging in to change/reset Door Pin

This document details how to troubleshoot the "Your login attempt was not successful. Please try again." error message when trying to sign into your Reslife account to change and/or reset your door pin.

1. When the login screen is displaying "Your login attempt was not successful. Please try again (make sure you are not including in your username)," you will not be able to login even if you're entering a correct password.

Screenshot of Login Error

2. Clearing cache will not be able to fix the issue.  To fix this, close the window and open a new window with the site's original URL:

***NOTE: Just reloading/refreshing the page won't work.***

***NOTE: The URL may also look like "" depending on the browser, which is fine.***

3. Close out of the window, open a new window, use the link again, make sure the page and URL look like the following:

Screenshot of Pin Change Login Screen

4. You will now be able to login as long as the page doesn't have the red text error message and there is nothing after either "pin/" or "/default.aspx" in the URL.

***NOTE: correct passwords will still fail if the "" is still in the URL***

Keywordsreslife, pin, login issues, housing, dorm   Doc ID131467
OwnerJosephine H.GroupUW Green Bay
Created2023-09-15 10:15:28Updated2023-09-27 08:10:15
SitesUW Green Bay
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