Topics Map > GBIT Service Desk Services > Accounts > Email

Android - Setting Up a UW-Green Bay Email on Your Device

This document details the instructions on setting up your uwgb.edu email on a device running the Android operating system and how to troubleshoot common issues.


***NOTE: The Mail and Gmail apps are no longer supported; we reccommend users download and setup your campus email using the Outlook app.***


Android 4.4 or later

1. Navigate to "Play Store." 

2. Search for "Microsoft Outlook."

3. Select "Install."

4. Open the Microsoft Outlook app.

5. Select "Get Started."

6. Select "Add Account," if prompted

7. Enter your UWGB email address (username@uwgb.edu)

8. Enter your campus password

9. Select "Activate" on the Device Administrator prompt  


Troubleshooting

1. Make sure your username and password are working. You can test this by logging into Outlook Web Access (http://www.uwgb.edu/email/).  

2. Email requires TSL 1.2 support. TSL 1.0 and 1.1 are no longer supported, which means Android version 4.3 or older will no longer work. These Android devices will also be unable to connect to email through our website (http://www.uwgb.edu/email/).  

3. IMAP is not supported.  

4. Mail app previously worked and may continue to work for those with the account currently configured, but we are unable to configure Mail app going forward. The Gmail app does not work either.  




Keywords:droid, android, email, e-mail, phone, phones, tablet, smartphone, cellphone, mobile, outlook   Doc ID:26280
Owner:Ryan L.Group:UW Green Bay
Created:2012-08-29 14:12 CSTUpdated:2022-12-05 13:09 CST
Sites:UW Green Bay
Feedback:  1   0