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Enrolling in the Password Reset Tool and Changing Your Password

The following outlines how to enroll in the password reset tool and outlines instructions for how to use the password reset tool to change your password.

Related KBs:

For further questions regarding your password, please visit this page.

1. Navigate to the SIS main page and click the "Reset Password" button on the bottom left.
SIS main page

2. Log into the tool with your username and current password.  If your password has expired, please call the help desk at (920) 465-2309.

3. Navigate to the "Enrollment" tab along the top.  Your UW-Green Bay email is already entered.  Please enter an alternate email address or phone number to which a verification code can be sent.
Verification code
4. Enter the verification code your receive into the appropriate box and wait for it to authenticate.  Once you've successfully added another email address, you are enrolled in the tool and ready to change your password.

1. Navigate to this page and click "Forgot Password."
Forgot Password

2. Enter your username and the letters or numbers presented.  Hit "Continue" when finished.

3. Select the email to which you would like your verification code sent and enter the letters or numbers presented.  Hit "Continue" when finished.
Email verification
4. A verification code has been sent to your specified email.  Enter the code and the letters or numbers presented and hit "Continue."
Verification code

5. You should then be taken to a page that will allow you to change your password.  Be sure to enter your new password twice.  The requirements are listed below.  Please note: your new password must not contain any personally identifiable information, such as your first or last name.  Your new password must be different from your last 24 passwords.

Change password

1. Please call the help desk at (920) 465-2309 or email

Please note: You will be asked to provide some personal information to verify your identity.  It is helpful if you know the last four digits of your social security number before you call.  

Keywords:password; password reset; password reset tool; enrolling; enroll; tool; unlock; change; know password; expired; expiring; current password; password expired; password expiring; expires   Doc ID:82790
Owner:Kim M.Group:UW Green Bay
Created:2018-06-11 10:54 CDTUpdated:2020-03-18 08:45 CDT
Sites:UW Green Bay
Feedback:  4   7