Topics Map > Instructional Resources > Canvas
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Canvas - Top Five Issues
This document details instructions on the top five items that users will need help with in Canvas as well as information on how to contact the 24-hour Canvas support service.
Top Five Issues in Canvas
Instructors
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Instructors need to "publish" their course so that students can see it. Navigate to this page to see how: How do I publish a course?.
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Individual content items and modules within a course also need to be published before students can see them. Publish course items by clicking the check mark next to course elements in modules (quizzes, discussions, pages, etc). Please see this guide with instructions on publishing content items and learn how to use the Student View feature to test your course by viewing it as a "test student."
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Instructional Canvas courses are automatically created and made available to instructors 75 days before the first day of class. Students who enroll in a course in SIS get automatically added to the corresponding instructional Canvas course via an automatic sync process between Canvas and SIS which updates nightly. To work on a class before the instructional Canvas course is available, instructors may create a "sandbox" course and use it to develop course materials. Instructors can quickly copy course content from a "sandbox" course to the "instructional" course. Navigate to this page to see how: How do I copy content from another Canvas course using the Course Import tool?
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Instructors can make sure that assignments appear on students' calendars and to-do lists in Canvas by always including a due date. Students can still submit to an assignment after the due date; however, Canvas logs the time of each submission and flags late submissions. If you need to restrict when students can submit to an assignment, you can set availability dates in addition to the due date. Learn how due dates and availability dates interact by reading the following Canvas guide page: What is the difference between assignment due dates and availability dates?
Students
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If a student cannot view course on Canvas, please navigate to this article to see possible reasons: Canvas - Courses Do Not Show Up / My Course is Missing
Canvas Help Information
Canvas support is available to UWGB students and faculty 24 hours a day! Access Canvas support options by clicking the Help button in the Global Navigation Menu located along the left edge of any page in Canvas. The Help menu contains options for contacting Canvas support via live chat, phone, and email. Please reference the following guides for more information on contacting Canvas 24-hour support:
- Canvas - Contacting 24/7 Canvas Support
- Canvas Tier 1 Support Phone Numbers for the University of Wisconsin System Canvas Instance campuses
- Canvas - How to Sign In
- Instructor page on finding support for Canvas and other digital learning tools
- Student page on finding support for Canvas and other digital learning tools