Topics Map > GBIT Service Desk Services > Multi-Factor Authentication

Duo - Incorrect Passcode. Please Try Again.

This document details how to resync your device after receiving "Incorrect passcode. Please try again" when trying to verify your login through Duo.

1. Ensure that you have the correct device you wish to receive your verification code through selected. If through the Duo Mobile app, ensure that you have the most recent update installed.

2. Attempt to authenticate with three correct passcodes to re-synchronize your device.

3. If you are unable to get your FOB to re-sync, or your FOB regularly falls out-of-sync, please contact the GBIT Service Desk for assistance. They can be reached at (920) 465-2309 or gbit@uwgb.edu.

Keywords	Duo, out, sync, resync, error, login, verification, passcode, incorrect passcode Suggest keywords	Doc ID	89285
Owner	Steve K.	Group	UW Green Bay
Created	2019-01-24 17:17:59	Updated	2023-03-02 10:00:26
Sites	UW Green Bay
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