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VoIP - Accessing Voicemail Box Remotely

This document details how to access Cisco Voicemail box remotely for listening to voicemail messages and changing greetings.

Related KBs
VoIP - General Usage
VoIP - General Phone Information


Accessing Voicemails
Changing Your Greeting


Accessing Voicemails

From Your Phone

1. Dial your full University phone number.

2. Press * after the voicemail system answers.

3. The system will prompt you to "enter your ID followed by pound." Enter your 4-digit extension (final 4 digits of your University phone number) followed by #.

4. The system will prompt you to "Enter your PIN followed by pound." Enter your voicemail PIN followed by #.

5. Follow the system prompts within voicemail as you normally would to manage messages, greetings, etc.  

From voicemail.uwgb.edu

1. Log into voicemail.uwgb.edu.

2. Your voicemails should be listed like below.

Screenshot of voicemail.uwgb.edu

From phone.uwgb.edu

1. Log into phone.uwgb.edu.

2. From the main page, you can view your various phones.  To go to your voicemail, select the "Voicemail" tab up at the top.  

 Screenshot of phone.uwgb.edu

 

3. From the Voicemail tab:

        1. Select "Dial Voicemail Preferences IVR" to change your voicemail preferences and access your direct voicemail. 

        2. Select "Launch Voicemail Inbox" to gain access to your voicemail web inbox.

Screenshot of Voicemail Options Page


Changing Your Greeting

1. Log into voicemail.uwgb.edu.

2. Select "Settings."

Screenshots of voicemail.uwgb.edu Settings

3. Navigate to "Greetings" and select "View Greetings" in the drop down menu.

Screenshot of Settings with Greeting Highlighted

4. In the greetings list:

        1. Select the greeting you would like to modify.

        2. ***NOTE: Be sure to select the checkbox next to the name to enable the voicemail if not done so already.***

Screenshot of Greetings

5. Once you've clicked on a greeting, you will see the following screen:

        1. Select "My Personal Recording" and use the tool to record your message.

        2. Select "Save" to finish.

Screenshot of Change Greeting Screen




Keywords:voicemail, accessing, box, remotely, voip, change, greeting   Doc ID:98717
Owner:Andrew G.Group:UW Green Bay
Created:2020-03-11 17:20 CDTUpdated:2022-09-23 12:13 CDT
Sites:UW Green Bay
Feedback:  1   0