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VoIP - Accessing Voicemail Box Remotely

This document details how to access Cisco Voicemail box remotely for listening to voicemail messages and changing greetings.

Related KBs
VoIP - General Usage
VoIP - General Phone Information

Accessing Voicemails
Changing Your Greeting

Accessing Voicemails

From Your Phone

1. Dial your full University phone number.

2. Press * after the voicemail system answers.

3. The system will prompt you to "enter your ID followed by pound." Enter your 4-digit extension (final 4 digits of your University phone number) followed by #.

4. The system will prompt you to "Enter your PIN followed by pound." Enter your voicemail PIN followed by #.

5. Follow the system prompts within voicemail as you normally would to manage messages, greetings, etc.  


1. Log into

2. Your voicemails should be listed like below.

Screenshot of


1. Log into

2. From the main page, you can view your various phones.  To go to your voicemail, select the "Voicemail" tab up at the top.  

 Screenshot of


3. From the Voicemail tab:

        1. Select "Dial Voicemail Preferences IVR" to change your voicemail preferences and access your direct voicemail. 

        2. Select "Launch Voicemail Inbox" to gain access to your voicemail web inbox.

Screenshot of Voicemail Options Page

Changing Your Greeting

1. Log into

2. Select "Settings."

Screenshots of Settings

3. Navigate to "Greetings" and select "View Greetings" in the drop down menu.

Screenshot of Settings with Greeting Highlighted

4. In the greetings list:

        1. Select the greeting you would like to modify.

        2. ***NOTE: Be sure to select the checkbox next to the name to enable the voicemail if not done so already.***

Screenshot of Greetings

5. Once you've clicked on a greeting, you will see the following screen:

        1. Select "My Personal Recording" and use the tool to record your message.

        2. Select "Save" to finish.

Screenshot of Change Greeting Screen

Keywordsvoicemail, accessing, box, remotely, voip, change, greeting   Doc ID98717
OwnerAndrew G.GroupUW Green Bay
Created2020-03-11 17:20:51Updated2022-11-16 12:46:16
SitesUW Green Bay
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