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VPN - SafeConnect VPN Connection Instructions for macOS

This document outlines the procedure for installing the SafeConnect VPN client on macOS.

Related KBs:

***Use this if you have a personal Mac and want to remotely connect to your Mac on campus.***
***Don't use on a UWGB laptop***

Please make sure your Mac is up to date prior to installing VPN.  

1. From a browser, navigate to
Safeconnect 1

2. Log in with your UWGB credentials
Safeconnect 2

3. Authenticate with Duo
Safeconnect 3

4. Select the Mac 32/64 bit Global Protect agent.
Safeconnect 4

5. Open Finder and go to Downloads.
6. Double click on GlobalProtect.pkg in Finder.
Safeconnect 5

7. Select Continue.
Safeconnect 6

8. Select Continue.
Safeconnect 7

9. Select Install.
Safeconnect 8

10. Enter your computer's username and password.  Then click Install Software.
Safeconnect 9

11. System Extension Blocked popup will appear.  Click on Open Security Preferences.  If you clicked OK or if you already had System Preferences open, then in System Preferences open Security & Privacy.  

12. Click the lock in the lower left of the window to unlock settings on Security & Privacy window.  

13. Enter your Mac's password to unlock the settings.

14. Where it says 'System software from developer "Palo Alto Networks" was blocked from loading.' click the Allow button.  It's possible it may say from other vendors there if you had pending system extensions to allow.  

15. Select the globe at the top of your screen (toward the top right) and enter the portal address as
Safeconnect 10

16. Select Connect.
17. A GlobalProtect login screen will pop up.  Enter your UWGB email and password and select Sign in.
Safeconnect 11

18. Authenticate with Duo.
Safeconnect 12

19. Three popups in a row where GlobalProtect asks for access to Desktop, Documents, and Downloads folders.  Click OK for all three prompts. 
VPn 15B
You should now be connected.

If you have a Windows desktop in your office, you can use Microsoft Remote Desktop to access it: Mac - Installing Remote Desktop Connection
Otherwise you can map network shares as if you were a University Mac on Campus: Mac - Connecting to Network Shares

Keywords:VPN mac safeconnect remote desktop virtual private network macOS connection instructions uwgb laptop imac macbook   Doc ID:98830
Owner:Kristin S.Group:UW Green Bay
Created:2020-03-13 14:17 CDTUpdated:2020-05-13 13:41 CDT
Sites:UW Green Bay
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