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VPN - SafeConnect VPN Connection Instructions for macOS

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Related KBs:
Mac - Installing Remote Desktop Connection
Mac - Connecting to Network Shares

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***NOTE: Faculty and staff with personally-owned Macs may install our SafeConnect VPN so that they can connect to certain campus resources that normally require being on campus. This allows users to connect to network shares from their personal computers.***

***NOTE: For users who need VPN installed on their UWGB laptop, please contact the GBIT Service Desk.***

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1. Make sure your Mac is up to date prior to installing VPN. It needs to be on one of the latest three major versions of macOS.

2. From a browser, navigate to https://safeconnect.uwgb.edu.

3. Log in with your UWGB credentials.

4. Authenticate with Duo.

5. Select "Yes, trust this browser."

 

6. Select "Mac 32/64 bit Global Protect agent."

7. Open Finder from the desktop.

8. Select "Downloads."

9. Double-tap on "GlobalProtect.pkg" in Finder.



 

10. Select "Continue."

11. Select "Continue."

12. Select "Install."

13. Then:

        1. Enter your computer's username and password.

        2. Select "Install Software."

 

14. System Extension Blocked popup will appear. Select "Open Security Preferences." If you selected "OK," or if you already had System Preferences open, then in System Preferences, open "Security & Privacy."

15. Press the lock in the lower left of the window to unlock settings on Security & Privacy window.  

16. Enter your Mac's password to unlock the settings.

17. Where it says ".System software from developer "Palo Alto Networks" was blocked from loading," select "Allow." It's possible it may say from other vendors there if you had pending system extensions to allow.  

18. Select the globe at the top of your screen (toward the top right) and enter the portal address as safeconnect.uwgb.edu.

19. Select "Connect."

20. A GlobalProtect login screen will pop up. Enter your UWGB email and password and select "Sign in."



 

21. Authenticate with Duo.

22. Select "Yes, trust this browser."

23. Three popups in a row where GlobalProtect asks for access to Desktop, Documents, and Downloads folders. Select "OK" for all three prompts. 









You should now be connected.

***NOTE: If you have a Windows desktop in your office, you can use Microsoft Remote Desktop to access it: Mac - Installing Remote Desktop Connection ***

***NOTE: Otherwise you can map network shares as if you were a University Mac on Campus: Mac - Connecting to Network Shares ***