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RescueAssist - Connecting as a Customer (Windows)

This article outlines how to connect to the GBIT Service Desk through RescueAssist. You must be sent an invitation from the Service Desk so, if you require this type of support, please call (920) 465-2309 or email gbit@uwgb.edu.

Related KBs:

RescueAssist - Connecting as a Customer (macOS) 

1. Go to fastsupport.com 

2. The link will open a window in your preferred browser.  Click Download Application in the chat window.
Download application
 
3. The downloading application will appear at the bottom of your screen.  Double-tap to run.
Run
4. Your session will begin.  The duration of the session can be seen on your right.
Session duration
 
5. To exit the session, select End Session.
End session
 
6. Confirm End Session.
Confirm end session


Keywords:RescueAssist customer connecting connect connection remote help rescue assist   Doc ID:99754
Owner:Caden W.Group:UW Green Bay
Created:2020-03-30 14:42 CSTUpdated:2022-03-15 13:22 CST
Sites:UW Green Bay
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