KB Users Guide - General Info - New KnowledgeBase (KB) Space Creation Questionnaire
Last updated on 2023-06-01
University of Wisconsin - Madison faculty and staff may request a KB space of their own, free of charge. For an idea of the overall look and feel of a KB site, please see our UW Demo Site. We have a questionnaire that we'd like UW faculty/ staff to ...- Group: KB User's Guide
- Views this week: 47
- Total views: 42201
Knowledgebase User's Guide - Contact and Support Information
Last updated on 2023-05-11
This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents.
Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).- Group: KB User's Guide
- Views this week: 23
- Total views: 7625
KB User's Guide - Explanation of User Types and Access Levels
Last updated on 2024-09-03
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.- Group: KB User's Guide
- Views this week: 25
- Total views: 32308
KB User's Guide - Understanding Access to Documents
Last updated on 2024-07-15
The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...- Group: KB User's Guide
- Views this week: 50
- Total views: 3478
KB User's Guide - API - Available APIs
Last updated on 2024-04-15
This document outlines all of the currently available APIs for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 33
- Total views: 28841
KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content
Last updated on 2023-10-18
The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.- Group: KB User's Guide
- Views this week: 30
- Total views: 36174
What is the KnowledgeBase?
Last updated on 2022-07-06
The KnowledgeBase is a system for documenting and maintaining information for your staff and customers. The KnowledgeBase is made up of many documents containing a wide variety of information.- Group: KB User's Guide
- Views this week: 28
- Total views: 21472
KB User's Guide - API - Articles
Last updated on 2024-10-11
This document provides information in the Articles API for the KnowledgeBase.- Group: KB User's Guide
- Views this week: 31
- Total views: 32593
KB User's Guide - API - Increasing the Number of Allowed Daily Connections for an IP Address [Campus login required]
Last updated on 2024-10-18
This document describes how to authorize certain IP addresses to make an increased number of daily connections to the KB API. This may be necessary if you have a device that frequently calls the API and regularly reaches the default limit of 800 ...- Group: KB User's Guide
- Views this week: 0
- Total views: 0
KB User's Guide - Documents Tab - Creating a KB Document from Microsoft Office or Google Docs
Last updated on 2024-10-18
This document explains the available methods for creating a KB document from content drafted in Microsoft Word or Google Docs.- Group: KB User's Guide
- Views this week: 40
- Total views: 31369
KB User's Guide - Documents Tab - Adding Images and Other Files to Your Documents
Last updated on 2024-10-16
This document describes the various ways that you can add images and other supplemental files to your KB documents.- Group: KB User's Guide
- Views this week: 39
- Total views: 50431
KB User's Guide - Documents Tab - Image Guidelines
Last updated on 2024-10-15
This document explains guidelines for images included in your KB documents, including standards for formatting, sizing, and displaying as well as recommended naming conventions.- Group: KB User's Guide
- Views this week: 60
- Total views: 51972
KB User's Guide - Documents Tab - Managing Attachments
Last updated on 2024-10-15
This document describes the different ways you can manage the contents of your document or shared attachment folders.- Group: KB User's Guide
- Views this week: 36
- Total views: 3967
KB User's Guide - Home Tab - My Profile
Last updated on 2024-10-15
The My Profile screen allows you to change personal information in your user profile. From this page, you can also adjust how you interact with the KB by adjusting your default KB group, default tab and the editor mode selection that best suits ...- Group: KB User's Guide
- Views this week: 28
- Total views: 33810
KB User's Guide - Documents Tab - Attachment Search
Last updated on 2024-10-14
In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.- Group: KB User's Guide
- Views this week: 31
- Total views: 25820
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-10-14
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 48
- Total views: 132749
KB User's Guide - Documents Tab - Editing a Shared Document
Last updated on 2024-10-14
This document describes how the document edit screen will appear when you edit a document that has been shared by another group.- Group: KB User's Guide
- Views this week: 21
- Total views: 4037
KB User's Guide - Documents Tab - Redirect a document via the "See also" field
Last updated on 2024-10-14
This document describes how the "See also" field can be used to create a redirect from an inactive document to point users to another active document.- Group: KB User's Guide
- Views this week: 31
- Total views: 29173
KB User's Guide - Documents Tab - Suggest a Document Link - How to Submit a Suggestion
Last updated on 2024-10-14
The Suggest a document link allows users to submit requests for new documentation.- Group: KB User's Guide
- Views this week: 37
- Total views: 37401
KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback
Last updated on 2024-10-14
This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.- Group: KB User's Guide
- Views this week: 33
- Total views: 23109
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