KnowledgeBase User's Guide Search Results

KB User's Guide - Understanding Access to Documents

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

• Group: KB User's Guide
• Views this week: 111
• Total views: 861

ID: 135986

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

• Group: KB User's Guide
• Views this week: 142
• Total views: 33679

ID: 43893

KB User's Guide - Explanation of User Types and Access Levels

This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.

• Group: KB User's Guide
• Views this week: 143
• Total views: 29991

ID: 36826

TinyMCE Editor Transition - Frequently Asked Questions (FAQ)

The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.

• Group: KB User's Guide
• Views this week: 138
• Total views: 6208

ID: 121909

KB User's Guide - Home Tab - Upload Profile Photo

Help your colleagues match a name to a face by uploading a profile photo. This document will show you how to upload a photo that you have in your files or that is accessible by a url.

• Group: KB User's Guide
• Views this week: 99
• Total views: 29980

ID: 6277

KB User's Guide - Documents Tab - Why are some links on the left grayed out?

Access to some features is limited by Publish rights setting on the Users tab.

• Group: KB User's Guide
• Views this week: 52
• Total views: 26907

ID: 20601

KB Users Guide - Documents Tab - "Recycle a Doc"

Over time, your KB Admin may Purge documents in the Trash queue for recycling. This document will tell you how those with or without Publish rights may recycle a document,

• Group: KB User's Guide
• Views this week: 85
• Total views: 23995

ID: 31877

KB User's Guide - Documents Tab - Review Mode Button Descriptions

This document will describe the buttons found when looking at a Document in Review Mode.

• Group: KB User's Guide
• Views this week: 87
• Total views: 23445

ID: 19000

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 71
• Total views: 26112

ID: 18597

KB User's Guide - Documents Tab - Left Navigation Bar Links

Menu items on the left-hand side of the Documents Tab in KB Admin Tools

• Group: KB User's Guide
• Views this week: 150
• Total views: 51283

ID: 8537

KB User's Guide - API - Connecting to the Internal API [Campus login required]

This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.

• Group: KB User's Guide
• Views this week: 0
• Total views: 0

ID: 136766

KB User's Guide - API - Accessing the Private API

This document explains how to obtain and API token and connect to the KB's Private API layer following the provisioning of your OAuth account.

• Group: KB User's Guide
• Views this week: 70
• Total views: 18743

ID: 93968

KB User's Guide - Settings Tab - Notification Settings

The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.

• Group: KB User's Guide
• Views this week: 78
• Total views: 30684

ID: 6279

KB User's Guide - Introduction to the TinyMCE Editor

This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.

• Group: KB User's Guide
• Views this week: 77
• Total views: 11295

ID: 114570

KB User's Guide - Training - Basic Administrator Training

New KB Admins can use this document as a point of departure to begin building their KB sites.

• Group: KB User's Guide
• Views this week: 75
• Total views: 24266

ID: 15358

KB User's Guide - Documents Tab - Basic HTML Commands

This document provides basic HTML commands that are needed for creating KnowledgeBase documents.

• Group: KB User's Guide
• Views this week: 97
• Total views: 42527

ID: 3469

KB User's Guide - Users Tab - Batch Transfer Document Ownership

This document explains how to transfer document ownership from one user to another via the Users tab.

• Group: KB User's Guide
• Views this week: 73
• Total views: 28239

ID: 15193

KB User's Guide - Documents Tab - Request Activation / Inactivation

In this document, we will review the Request Activation and Request Inactivation process. A user requesting activation/ inactivation of a document does not have permissions to activate/inactivate a document in the subsite where the user wishes the ...

• Group: KB User's Guide
• Views this week: 75
• Total views: 26415

ID: 36855

KB User's Guide - Documents Tab - Document Flow Chart

This flow chart is intended to give a quick overview of the process of creating, sharing, reviewing and editing KB documents.

• Group: KB User's Guide
• Views this week: 121
• Total views: 45014

ID: 8531

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

• Group: KB User's Guide
• Views this week: 89
• Total views: 29078

ID: 6275