KB User's Guide - Documents Tab - KB Custom Class Names
Last updated on 2022-12-08
This document lists KB custom tags for your reference. If an author inadvertently uses a class name that the KB uses for custom tags (e.g. class="internal"), it will have unintended results in the KB document. The following is a reference point for ...- Group: KB User's Guide
- Views this week: 86
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KB User's Guide - Advanced HTML - Decision Tree
Last updated on 2023-08-21
This document describes how to create a decision tree that can be placed within a KB document to aid in troubleshooting or other complex decision-making scenarios.- Group: KB User's Guide
- Views this week: 82
- Total views: 41857
KB User's Guide - Documents Tab - Embedding user specific content in KB documents (HTML editor only)
Last updated on 2022-05-25
This feature allows authors to embed, in one document, content meant for specific individual users (e.g. allows a block of text to be visible only to a specified user who is a fully authorized internal user). When the activated document is rendered ...- Group: KB User's Guide
- Views this week: 77
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KB User's Guide - Settings Tab - Customize your site layout and appearance
Last updated on 2024-03-05
This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.- Group: KB User's Guide
- Views this week: 109
- Total views: 5214
KB User's Guide - Documents Tab - How to Create and Publish a Document
Last updated on 2024-01-24
This document explains how to create a new document using the KB Admin Tools.- Group: KB User's Guide
- Views this week: 147
- Total views: 51924
TinyMCE Editor Transition - Frequently Asked Questions (FAQ)
Last updated on 2023-10-18
The KB Admin Tools is transitioning away from the Classic editor to the TinyMCE editor. This document outlines common questions about the transition and timeline.- Group: KB User's Guide
- Views this week: 138
- Total views: 6208
Knowledgebase User's Guide - Sensitive and Restricted Data Policy
Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.- Group: KB User's Guide
- Views this week: 70
- Total views: 2503
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 66
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KB User's Guide - Settings Tab - CSS for Full View
Last updated on 2023-07-10
This document explains how fields in the Layout screen can be used to modify the look and feel of a KB site.- Group: KB User's Guide
- Views this week: 134
- Total views: 27361
KB User's Guide - Documents Tab - LinkTopic
Last updated on 2023-06-01
The Link Topic function provides an easy way to link a user to a topic-filtered search, where the link text will be automatically updated to display the current topic name. This document will show you how to use this function to add a topic link to ...- Group: KB User's Guide
- Views this week: 57
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KB Author Training - Overview
Last updated on 2023-02-28
This document contains an overview and a table of contents for the 'KB Author Training' series of documents.- Group: KB User's Guide
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- Total views: 42297
KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)
Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools- Group: KB User's Guide
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