KnowledgeBase User's Guide Search Results

KB User's Guide - Settings Tab - Group Spaces Screen

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

• Group: KB User's Guide
• Views this week: 71
• Total views: 26112

ID: 18597

KB User's Guide - Settings Tab - Requiring Review Comments

By default, authors are not required to enter a comment prior to editing an active document. This document describes how to change that setting for your group space so that comments are required.

• Group: KB User's Guide
• Views this week: 80
• Total views: 26272

ID: 8956

KB User's Guide - Documents Tab - Viewing Documents in Review Mode

This document details the functionality available when viewing a document in read-only mode.

• Group: KB User's Guide
• Views this week: 95
• Total views: 33752

ID: 5251

KB User's Guide - General Info - Site-Level Vs. Document-Level Feedback

This document describes the difference between site-level and document-level feedback forms available to end users, including how related notifications are routed.

• Group: KB User's Guide
• Views this week: 71
• Total views: 21017

ID: 89421

KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener

Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...

• Group: KB User's Guide
• Views this week: 96
• Total views: 21109

ID: 36927

KB User's Guide - Documents Tab - Embed a Basic Form into a KB Document

This document will discuss how to modify and embed a basic form (based on the KB's comment/feedback form) into your KB document.

• Group: KB User's Guide
• Views this week: 74
• Total views: 30940

ID: 36750

KB User's Guide - Documents Tab - Document Information Table Live Site

The document information table summarizes basic information about KB document data. The data is neatly organized in a table at the bottom of each document making finding and working with particular data easier.

• Group: KB User's Guide
• Views this week: 93
• Total views: 12549

ID: 112060

KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)

Description of HTML editor buttons in KB Admin Tools

• Group: KB User's Guide
• Views this week: 95
• Total views: 143927

ID: 14927

KB User's Guide - Documents Tab - Blogging

Blogging functionality allows document users and readers to post comments to individual KnowledgeBase (KB) documents. Please note that blogging works *only on* internal sites/documents.

• Group: KB User's Guide
• Views this week: 47
• Total views: 24761

ID: 12562

KB User's Guide - Documents Tab - Overview of Fields in Document editor

This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.

• Group: KB User's Guide
• Views this week: 510
• Total views: 128268

ID: 5238

KB User's Guide - Documents Tab - Editing When Review Comments Are Optional

This document describes the editing process in group spaces where review comments are optional.

• Group: KB User's Guide
• Views this week: 49
• Total views: 27620

ID: 132

KB User's Guide - Documents Tab - Editing When Review Comments Are Required

This document describes the steps authors need to take when their KB group requires review comments to edit documents.

• Group: KB User's Guide
• Views this week: 80
• Total views: 25835

ID: 105

KB User's Guide - Settings Tab - Edit This Page button

After publishing a document to your Internal KB site, an Edit this page button appears on the upper right of the document of the live site. This button can act as a shortcut to the KB Admin Tools. This document will show admins how to adjust this ...

• Group: KB User's Guide
• Views this week: 65
• Total views: 25699

ID: 6276