KnowledgeBase User's Guide Search Results

KB Users Guide - General Info - New KnowledgeBase (KB) Space Creation Questionnaire

Last updated on 2023-06-01

University of Wisconsin - Madison faculty and staff may request a KB space of their own, free of charge. For an idea of the overall look and feel of a KB site, please see our UW Demo Site. We have a questionnaire that we'd like UW faculty/ staff to ...

Group: KB User's Guide
Views this week: 89
Total views: 39113

ID: 13301

Knowledgebase User's Guide - Contact and Support Information

Last updated on 2023-05-11

This document outlines how you can get support and help from the Knowledgebase team while creating or updating your documents. Please Note: Our hours of operation for support are M-F, 8 a.m. - 4:30 p.m. (excluding holidays).

Group: KB User's Guide
Views this week: 69
Total views: 4310

ID: 127188

KB User's Guide - API - Available APIs

Last updated on 2024-04-15

This document outlines all of the currently available APIs for the KnowledgeBase.

Group: KB User's Guide
Views this week: 83
Total views: 26764

ID: 71945

KB User's Guide - Understanding Access to Documents

Last updated on 2024-03-25

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

Group: KB User's Guide
Views this week: 111
Total views: 861

ID: 135986

KB User's Guide - Documents Tab - Using the Campus Access Setting to Protect Content

Last updated on 2023-10-18

The Campus Access field allows individual documents to be put behind a general campus login (e.g. user is required to have valid campus login credentials) and therefore not accessible to the general public.

Group: KB User's Guide
Views this week: 142
Total views: 33679

ID: 43893

KB User's Guide - Explanation of User Types and Access Levels

Last updated on 2021-12-17

This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.

Group: KB User's Guide
Views this week: 144
Total views: 29992

ID: 36826

KB User's Guide - Documents Tab - Left Navigation Bar Links

Last updated on 2024-05-06

Menu items on the left-hand side of the Documents Tab in KB Admin Tools

Group: KB User's Guide
Views this week: 150
Total views: 51283

ID: 8537

KB User's Guide - API - Connecting to the Internal API [Campus login required]

Last updated on 2024-04-12

This document describes the process to authenticate and connect to a site's internal API, which allows you to make GET requests to access internal KB content available to your site.

Group: KB User's Guide
Views this week: 0
Total views: 0

ID: 136766

KB User's Guide - API - Setting Up an Internal API Account [Campus login required]

Last updated on 2024-04-12

This document describes how an existing KB user can configure an internal API password and authorize a device to connect to the API.

Group: KB User's Guide
Views this week: 0
Total views: 18200

ID: 92052

KB User's Guide - Introduction to the TinyMCE Editor

Last updated on 2024-03-25

This document will serve as a landing page for help and support information on the new WYSIWYG editor for the KB, TinyMCE.

Group: KB User's Guide
Views this week: 78
Total views: 11296

ID: 114570

KB User's Guide - Documents Tab - Request Activation / Inactivation

Last updated on 2024-03-05

In this document, we will review the Request Activation and Request Inactivation process. A user requesting activation/ inactivation of a document does not have permissions to activate/inactivate a document in the subsite where the user wishes the ...

Group: KB User's Guide
Views this week: 75
Total views: 26415

ID: 36855

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

Group: KB User's Guide
Views this week: 89
Total views: 29078

ID: 6275

KB User's Guide - Settings Tab - Customize your site layout and appearance

Last updated on 2024-03-05

This document explains how the fields in the Site Layouts screen can be used to modify the look and feel of a KB site.

Group: KB User's Guide
Views this week: 110
Total views: 5215

ID: 123954

KB User's Guide - Users Tab - User Access Groups and Limited Access Groups

Last updated on 2024-03-05

This document describes how to set up and use User Access Groups and Limited Access Groups.

Group: KB User's Guide
Views this week: 97
Total views: 37601

ID: 6691

KB User's Guide - General Info - KB Features

Last updated on 2024-03-05

An introduction to the features of the KnowledgeBase.

Group: KB User's Guide
Views this week: 81
Total views: 25275

ID: 24584

KB Users Guide - General Info - Questions Brand New KB Admins Should Consider

Last updated on 2024-03-05

Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.

Group: KB User's Guide
Views this week: 97
Total views: 35901

ID: 52046

KB User's Guide - General Info - Overview of Roles and Responsibilities

Last updated on 2024-03-05

This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...

Group: KB User's Guide
Views this week: 102
Total views: 34012

ID: 61982