KB User's Guide - API - Available APIs
Last updated on 2024-04-15
This document outlines all of the currently available APIs for the KnowledgeBase.- Group: KB User's Guide
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KB User's Guide - Documents Tab - Guide to HTML Editor Buttons (Classic Editor)
Last updated on 2022-07-20
Description of HTML editor buttons in KB Admin Tools- Group: KB User's Guide
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KB User's Guide - General Info - Manage Your Favorite Documents (for Internal Site only)
Last updated on 2023-05-26
Designating Favorite docs in your Internal KB is great if you often refer to the same set of docs OR if you often refer users to the same set of docs. All of your "Favorited" documents are easily accessed by using the showmyfavoritedocs "Quick ...- Group: KB User's Guide
- Views this week: 44
- Total views: 25379
KB User's Guide - Advanced HTML - Create a list of featured links
Last updated on 2024-02-06
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.- Group: KB User's Guide
- Views this week: 112
- Total views: 4349
KB User's Guide - Users Tab - User Access Groups and Limited Access Groups
Last updated on 2024-03-05
This document describes how to set up and use User Access Groups and Limited Access Groups.- Group: KB User's Guide
- Views this week: 97
- Total views: 37601
KB User's Guide - Documents Tab - IncludeDoc and Dynamic Web Page Content
Last updated on 2024-01-24
The KB's IncludeDoc feature is a powerful way to embed content without duplicating it. This document describes how to use the KB's IncludeDoc feature to embed KB documents, portions of a document, or external web pages into another KB document.- Group: KB User's Guide
- Views this week: 92
- Total views: 40258
KB User's Guide - General Info - Live Search Results Screen and Its Features
Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...- Group: KB User's Guide
- Views this week: 140
- Total views: 36792
KB User's Guide - General Info - XML (RSS) Display Options
Last updated on 2023-08-11
The KB offers RSS feed options for your KB site. RSS is a format for delivering regularly changing web content. Some KB groups publish and frequently updateinformation: documents, news, blog entries and so on. The RSS feed benefits those who want ...- Group: KB User's Guide
- Views this week: 104
- Total views: 39533
KB User's Guide - General Info - Subscribe to Changes
Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.- Group: KB User's Guide
- Views this week: 76
- Total views: 26397
KB User's Guide - Documents Tab - Demo - Up, Previous, Next - Page One
Last updated on 2022-07-13
This document demonstrates the use of the Up, Previous, and Next functionality. This document is the first page in a series of four documents. This could serve as the Table of Contents or top most document in the document tree.- Group: KB User's Guide
- Views this week: 89
- Total views: 29214
KB User's Guide - Settings Tab - Notification Settings
Last updated on 2024-03-25
The Notification link in the Settings tab allows you to control who receives feedback on your site's documents. To access, click on the Notifications link on the left navigation bar.- Group: KB User's Guide
- Views this week: 78
- Total views: 30684
KB User's Guide - Training - Basic Administrator Training
Last updated on 2024-03-12
New KB Admins can use this document as a point of departure to begin building their KB sites.- Group: KB User's Guide
- Views this week: 76
- Total views: 24267
KB User's Guide - Advanced HTML - Formatting Nested Lists
Last updated on 2023-06-13
This document describes how to properly format nested lists in HTML.- Group: KB User's Guide
- Views this week: 81
- Total views: 27892
KB User's Guide - Settings Tab - Managing Group Relationships
Last updated on 2023-06-01
The Group Relations link allows KB group administrators to manage key relationships with other KB spaces. This includes automated sharing with the Unified KB, sharing with individual spaces, inheriting internal KB access, and trusting activation ...- Group: KB User's Guide
- Views this week: 106
- Total views: 32228
KB User's Guide - Settings Tab - Notification Settings: Configure the Email Listener
Last updated on 2023-06-01
Admins may create an optional/ additional button on their live site(s) that will send feedback directly to their ITSM. Once admins determine the workflow of an incident pushed out to their ITSM tool from the KB, they are ready to set up the Email ...- Group: KB User's Guide
- Views this week: 96
- Total views: 21109
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