KB User's Guide - Explanation of User Types and Access Levels
Last updated on 2021-12-17
This document provides a broad overview of the different types of live site users in the KB, their access level, and how it relates to what content they can see.- Group: KB User's Guide
- Views this week: 144
- Total views: 29992
KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results
Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.- Group: KB User's Guide
- Views this week: 89
- Total views: 29078
KB User's Guide - Settings Tab - Content Modules
Last updated on 2024-03-05
The Content Module part of the Live Site appears in the center column(s) of your site. Delivered and Custom Content Modules allow you to display content your users need to see. You may also create Custom Modules to accomplish a variety of things on ...- Group: KB User's Guide
- Views this week: 119
- Total views: 65802
KB User's Guide - General Info - Overview of Roles and Responsibilities
Last updated on 2024-03-05
This document outlines some of the standard roles and associated responsibilities that exist within the area of KB management and administration. Please note that these roles are intended to act as a reference only; depending on the way in which ...- Group: KB User's Guide
- Views this week: 102
- Total views: 34012
KB User's Guide - Training - Tour of a KnowledgeBase (KB) Site
Last updated on 2024-03-01
Users who access your published KB content will do so by visiting your "live site". This document describes both the standard and optional elements that appear on your live site, particularly your homepage.- Group: KB User's Guide
- Views this week: 92
- Total views: 26707
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 510
- Total views: 128268
KB User's Guide - Documents Tab - Deactivate or Delete a Template
Last updated on 2024-02-14
The Document Template feature in KB Admin Tools makes it easier for KB authors to replicate frequently used document formats and styles. This document shows you how to remove an existing template.- Group: KB User's Guide
- Views this week: 74
- Total views: 23424
KB User's Guide - Documents Tab - Transfer Ownership of One or Multiple Documents
Last updated on 2024-02-14
This document explains how to transfer document ownership from one user to another via the Documents tab by either editing an individual document to reassign ownership, or by performing a Batch Update to reassign many documents at once.- Group: KB User's Guide
- Views this week: 64
- Total views: 18383
KB User's Guide - Documents Tab - Create a Table of Contents
Last updated on 2024-02-14
A custom KB plugin allows you to easily generate a table of contents at the top of your document, allowing users to easily navigate to sections within. Note: the table of contents will use any Headings (Heading 2, Heading 3, h2, h3, etc.) that you ...- Group: KB User's Guide
- Views this week: 157
- Total views: 2856
KB User's Guide - Advanced HTML - Create a list of featured links
Last updated on 2024-02-06
Add a group of links in a two column card-style layout within the flow of your document or as their own content module on a custom homepage.- Group: KB User's Guide
- Views this week: 112
- Total views: 4349
Authors [Glossary]
Last updated on 2024-01-08
yours, ours- Group: KB User's Guide
- Views this week: 70
- Total views: 23755
Knowledgebase User's Guide - Sensitive and Restricted Data Policy
Last updated on 2023-08-25
The following document outlines the Knowledgebase policy regarding sensitive, restricted, and internally protected data.- Group: KB User's Guide
- Views this week: 70
- Total views: 2503
KB User's Guide - General Info - Table of Contents
Last updated on 2023-08-14
Clicking on any link on this page will lead you to the KB User's Guide KB subsite. Once on the subsite, you may continue to search for documents and advanced search features to find what you need.- Group: KB User's Guide
- Views this week: 180
- Total views: 74016
KB User's Guide - Documents Tab - Reference a Collection of Documents with a single URL
Last updated on 2023-07-27
This document will show you how to efficiently reference a collection of documents with a single URL.- Group: KB User's Guide
- Views this week: 62
- Total views: 32265
About the KnowledgeBase
Last updated on 2023-07-25
Why not the KB?- Group: KB User's Guide
- Views this week: 500
- Total views: 209744
KB User's Guide - General Info - Subscribe to Changes
Last updated on 2023-07-24
The following explains how to receive an email notification whenever a change is made to a document.- Group: KB User's Guide
- Views this week: 76
- Total views: 26397
KB User's Guide - Documents Tab - Manually Enterable KB Custom classes
Last updated on 2023-07-24
There are nine custom classes in the KB that do not have a dedicated button in the editor. Users may enter these custom classes anywhere in their document via the source code tool and style them as needed.- Group: KB User's Guide
- Views this week: 67
- Total views: 19529
KB User's Guide - Documents Tab - Pasting from Microsoft Office or Google Docs
Last updated on 2023-06-30
This document explains considerations for pasting content from Microsoft Office or Google Docs into the KB.- Group: KB User's Guide
- Views this week: 81
- Total views: 29400
KB User's Guide - Settings Tab - SEO Description for the Internal and External Sites
Last updated on 2023-06-13
When it comes to optimizing your site for optimal SERP (search engine results page) performance, the content of your internal and/ or external site's SEO (search engine optimization) description are a crucial component that users evaluate when ...- Group: KB User's Guide
- Views this week: 60
- Total views: 23783
KB User's Guide - Document Expiration
Last updated on 2023-04-25
This document provides a broad overview of the document expiration process and what happens when a document expires.- Group: KB User's Guide
- Views this week: 60
- Total views: 4694
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