KnowledgeBase User's Guide Search Results

KB User's Guide - Understanding Access to Documents

Last updated on 2024-03-25

The purpose of this document is to outline the many ways in which a document can be made available to certain (or all) audiences within the Knowledgebase (KB) system. There are several options that require specific setup and settings to make ...

Group: KB User's Guide
Views this week: 111
Total views: 861

ID: 135986

KB User's Guide - General Info - Live Search Results Screen and Its Features

Last updated on 2023-12-05

After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...

Group: KB User's Guide
Views this week: 141
Total views: 36793

ID: 15404

KB User's Guide - Settings Tab - Searching / Sorting Options

Last updated on 2023-12-18

KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.

Group: KB User's Guide
Views this week: 75
Total views: 32169

ID: 5342

KB User's Guide - General Info - KnowledgeBase Search Tips

Last updated on 2023-07-24

This document gives an overview of how to effectively use the Search function in the KB Live Site(s).

Group: KB User's Guide
Views this week: 70
Total views: 26116

ID: 44333

KnowledgeBase Search Tips

Last updated on 2023-12-19

This document gives an overview of how to effectively use the Search function of your KnowledgeBase.

Group: KB User's Guide
Views this week: 129
Total views: 129821

ID: 14

KB User's Guide - Settings Tab - Quick Search Options and Menus

Last updated on 2023-12-05

Learn how to include Quick Search Options to your KB Site's Menu.

Group: KB User's Guide
Views this week: 93
Total views: 51035

ID: 24488

KB User's Guide - General Info - Quick Search Options

Last updated on 2023-12-04

Entering a "Quick Search" term in the Search field of your live KB site will yield a specific collection of documents. This document will detail the Quick Search Options that apply to both Internal and External sites, and Options that only apply to ...

Group: KB User's Guide
Views this week: 71
Total views: 29936

ID: 36726

KB User's Guide - Settings Tab - "Hide Restricted Documents from Search" option in the Group Spaces Screen

Last updated on 2023-06-01

This document explains how to hide restricted documents from internal live site Search results.

Group: KB User's Guide
Views this week: 53
Total views: 24363

ID: 12074

KB User's Guide - Documents Tab - Using the Batch Tool Search

Last updated on 2023-04-21

This document will show KB Admins how to search for multiple documents in support of making batch changes.

Group: KB User's Guide
Views this week: 60
Total views: 31301

ID: 111812

KB User's Guide - Documents Tab - Exclude a Document from Search

Last updated on 2023-03-30

In some cases, you may wish to publish a document without allowing it to appear in your site search results. This can be done using the Exclude from search feature in the KB document editor as explained below.

Group: KB User's Guide
Views this week: 78
Total views: 24085

ID: 13759

KB User's Guide - Settings Tab - Group Spaces Screen

Last updated on 2024-05-07

There are options that can be set at the site level so that each KB Administrator can choose the best options for their users.

Group: KB User's Guide
Views this week: 71
Total views: 26112

ID: 18597

KB User's Guide - Documents Tab - Default Keywords

Last updated on 2023-08-17

This document explains how to create default keywords that both authors and admins can apply to each document.

Group: KB User's Guide
Views this week: 77
Total views: 26410

ID: 5343

KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results

Last updated on 2024-03-05

On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.

Group: KB User's Guide
Views this week: 89
Total views: 29078

ID: 6275

KB User's Guide - General Info - Topics Search on the Live Sites

Last updated on 2023-12-05

This document describes how the topic dropdown affects the search functionality on the live sites.

Group: KB User's Guide
Views this week: 71
Total views: 26806

ID: 15405

KB User's Guide - Users Tab - Search and Display Filters on the Existing Users Screen

Last updated on 2023-07-24

Those with permissions to the Users tab can add or edit users in your KB group. This document will show how to filter a

Group: KB User's Guide
Views this week: 76
Total views: 25814

ID: 127

KB User's Guide - Documents Tab - Customizing Search Filters and Table Columns

Last updated on 2023-02-17

This document explains how to customize and save search filters and display columns when browsing and searching for documents in the KB Admin Tools.

Group: KB User's Guide
Views this week: 66
Total views: 27006

ID: 18719

KB User's Guide - Documents Tab - Attachment Search

Last updated on 2022-06-09

In addition to searching for document keywords and text, the KB's search engine allows users to search for text within certain types of file attachments.

Group: KB User's Guide
Views this week: 62
Total views: 24088

ID: 27227