KB User's Guide - Topics Tab - Create Topic Footers
Last updated on 2023-07-27
This document describes how to set up topic-dependent footers on the Topics tab.- Group: KB User's Guide
- Views this week: 53
- Total views: 26662
KB User's Guide - Topics Tab - Enable the Topic Tree Side Menu on your Live Site(s)
Last updated on 2023-08-01
The Topics Tree can be seen in the form of a Topic (Site) Map on your KB internal/ or external sites. For details about how to create topics, please see 5344- Group: KB User's Guide
- Views this week: 52
- Total views: 43199
KB User's Guide - Topics - The Batch Topic Assignment Tool
Last updated on 2023-08-11
This feature allows users to apply or remove individual topics from a set documents, without affecting any other current topic assignments. You may search for a set of documents based on keywords in various fields in the document. Additionally, the ...- Group: KB User's Guide
- Views this week: 61
- Total views: 65705
KB User's Guide - Documents Tab - LinkTopic
Last updated on 2023-06-01
The Link Topic function provides an easy way to link a user to a topic-filtered search, where the link text will be automatically updated to display the current topic name. This document will show you how to use this function to add a topic link to ...- Group: KB User's Guide
- Views this week: 57
- Total views: 28382
KB User's Guide - General Info - How to Hide Topic Breadcrumbs
Last updated on 2023-08-28
This document will explain how a KB Group Admin can hide topic breadcrumbs from view on their KB Live Site(s), either across your site or on a single KB document.- Group: KB User's Guide
- Views this week: 62
- Total views: 10995
KB User's Guide - Topics Tab - Displaying the Meta-Description of a Topic In Search Results
Last updated on 2024-03-05
On this page, we describe how to associate a document with a topic, so that when a user selects the topic from the dropdown list on the live site, the content of that "super doc" will be displayed above the list of search results.- Group: KB User's Guide
- Views this week: 89
- Total views: 29078
KB User's Guide - Topics Tab - Adding, Editing, and Deleting Topics
Last updated on 2024-03-05
A user must have the Topic permissions enable to perform any of the operations in this document. This document will review how to add, edit, and delete topic entries in your KB site. It will also provide an overview of the settings available for ...- Group: KB User's Guide
- Views this week: 130
- Total views: 43614
KnowledgeBase Search Tips
Last updated on 2023-12-19
This document gives an overview of how to effectively use the Search function of your KnowledgeBase.- Group: KB User's Guide
- Views this week: 129
- Total views: 129821
KB User's Guide - General Info - Live Search Results Screen and Its Features
Last updated on 2023-12-05
After performing a Search, a Search Results table appears on your screen. The Search Results table is properly marked for accessibility. This document will discuss what happens when a search is performed, the features that appear on the results ...- Group: KB User's Guide
- Views this week: 139
- Total views: 36791
KB User's Guide - General Info - KnowledgeBase Search Tips
Last updated on 2023-07-24
This document gives an overview of how to effectively use the Search function in the KB Live Site(s).- Group: KB User's Guide
- Views this week: 70
- Total views: 26116
KB User's Guide - Documents Tab - Audiences
Last updated on 2023-06-01
Working much like a document flag or label, you may associate documents with "audiences" in your KB space. Users can then use audiences to filter for content that pertains to their role in your organization. This document will show you how to ...- Group: KB User's Guide
- Views this week: 113
- Total views: 29906
KB User's Guide - Training - Basic Administrator Training
Last updated on 2024-03-12
New KB Admins can use this document as a point of departure to begin building their KB sites.- Group: KB User's Guide
- Views this week: 76
- Total views: 24267
KB User's Guide - Users Tab - Adding a User
Last updated on 2024-03-05
This document explains how to add a user to your KB and grant them permissions consistent with your workflow. In the spirit of Best Practices, KB Admins control permissions to their KB Site. However, please be mindful that any user with the Users ...- Group: KB User's Guide
- Views this week: 134
- Total views: 46798
KB Users Guide - General Info - Questions Brand New KB Admins Should Consider
Last updated on 2024-03-05
Here are a few things to consider before getting started on your new KnowledgeBase. Please consider the questions below to prepare for the identification and creation of your first topics and documents.- Group: KB User's Guide
- Views this week: 97
- Total views: 35901
KB User's Guide - Documents Tab - Overview of Fields in Document editor
Last updated on 2024-02-19
This document gives an overview of each field on the document creating/editing form. The Title, Keywords, Summary and Body fields are required.- Group: KB User's Guide
- Views this week: 510
- Total views: 128268
KB User's Guide - Settings Tab - Searching / Sorting Options
Last updated on 2023-12-18
KB admins can customize their site's searching and sorting options to meet their user's needs. This document will walk you through each of the features and show what they look like on your live site.- Group: KB User's Guide
- Views this week: 75
- Total views: 32169
KB User's Guide - General Info - Topics Search on the Live Sites
Last updated on 2023-12-05
This document describes how the topic dropdown affects the search functionality on the live sites.- Group: KB User's Guide
- Views this week: 71
- Total views: 26806
KB Users Guide - Settings Tab - Creating a Site Map Menu Based on Topics
Last updated on 2023-09-11
This document will show you how to create a site-map style topic navigation menu for your Live KB Site(s). This menu will display your highest-level topics, which once clicked, will direct the user to a page with links to sub-topics and their ...- Group: KB User's Guide
- Views this week: 75
- Total views: 41306
KB User's Guide - Settings Tab - Displaying KB Pre-defined Features via Side Module Links
Last updated on 2023-06-27
This document will go into detail on how to display links to the Site-level Feedback Form, Topics Map, Keyword Index, Site Glossary, Assessment page, and Dropbox page as Side Module Links.- Group: KB User's Guide
- Views this week: 74
- Total views: 26585
KB User's Guide - Topics Tab - Introduction to the Topics Tree
Last updated on 2023-04-20
This document provides an overview of the topics tree in the KB Admin Tools, which is found under the Topics tab.- Group: KB User's Guide
- Views this week: 94
- Total views: 30893
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