News and Announcements

Introducing the New GBIT Self-Service Portal

Posted: 2024-08-01 07:23:22   Expiration: 2024-10-31 07:23:22

Disclaimer: This news item was originally posted on 2024-08-01 07:23:22. Its content may no longer be timely or accurate.

The University of Wisconsin - Green Bay is excited to announce the launch of the GBIT Self-Service Portal. This new platform will replace UKnowIT and improve your experience with IT services and support. You may notice some Knowledge Base articles missing as we transition them to the new system. The new portal will offer a streamlined and user-friendly approach to managing your IT needs. Check it out at: uwgb.edu/servicedesk

Greetings, Phoenix Family!

We are thrilled to introduce the new GBIT Self-Service Portal, a significant enhancement to our IT services designed to make your life easier. This new portal will replace UKnowIT and provide a more efficient way to submit and track IT support requests.

As we transition to the new system, you may notice some Knowledge Base (KB) articles missing. Rest assured, we are diligently transferring all the necessary information to ensure a seamless experience.

Why Transition to the GBIT Self-Service Portal?

  • Easy Ticket Submission: The new portal allows you to submit tickets directly through intuitive forms with prefilled questions and prompts. For instance, requesting a software install is now streamlined with specific questions to reduce follow-up emails. Check it out here: Requesting a Software Install on Individual Devices.
  • Track Your Requests: Keep track of your ticket status and add notes as needed, all in one place.
  • No Downloads Required: Access the portal directly via these links:

Learn How to Use the GBIT Self-Service Portal: To get started with the new portal, check out our comprehensive guide: How to Use the GBIT Self-Service Portal.

We Value Your Feedback

We are continually expanding our range of services and welcome your feedback on additional features and changes that would benefit you. Please share your suggestions through our Feedback Form.

Important Notes:

  • For more information, including our phone number, location, and hours, visit our information page.
  • The new portal replaces the need for email submissions, providing a more efficient way to handle your requests.

We believe this new system will make it easier for you to access IT support and services without any hassle. Thank you for your continued support as we transition to this improved platform.

Best regards,

The GBIT Service Desk Team
University of Wisconsin - Green Bay
Instructional Services (IS) 1150
(920) 465-2309

GBIT Home | Submit a Ticket | Knowledge Base (KB)

-- UW Green Bay: Hunter Chrisman