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iOS Mail Password Update

This document details the procedure for updating or entering your password into Mail app in iOS.

***NOTE: This can happen either when your password has changed or when two factor authentication has expired.***

1. You will see a prompt to enter the password for Exchange account with your email listed. Select "Edit Settings."

Screenshot of Edit Settings

2. If you get the prompt to enter the password again, always select "Cancel" until this process is complete.

Screenshot of Cancel

3. Navigate through Settings until you reach the Passwords & Accounts page. There, select your Exchange account under Accounts section.

***NOTE: It's labeled "UWGB" in the picture, but can be named "Exchange" or anything else you may have changed it to.***

Screenshot of UWGB Tab

4. Select "Re-enter Password."

Screenshot of Re-Enter Password

5. You may be prompted whether to sign in with "Work or school account" or a "personal account."  Select "Work or school account."

Screenshot of Work or School Account

6. It should then take you to UWGB's Single Sign-On page. Enter your campus password. 

Screenshot of UWGB Signin

7. You will then be prompted for two factor authentication. Select "Send Me a Push." 

Screenshot of DUO Send Me a Push

8. You will get a two factor authentication notification on your configured device. Accept the login. 

Accept login

9. If you use two factor authentication app on the same device you are configuring the Mail app, it will have switched to the two factor authentication app instead of the Settings app. You will need to switch back to the Settings app. You can either go home and select the Settings app again, or swipe through the open apps on your device.  

Go to Settings app

10. A screen will ask: "Are you trying to sign in to Apple Internet Accounts?" Select "Continue." 

Screenshot of Continue

11.  If you use an Apple Watch to view calendar events, they will not sync correctly until you reset sync data.  See this article: Duo - Apple Watch Calendar Out of Sync after Duo Authentication

KeywordsiOS, Mail, iPhone, iPad, Apple, email, password, change, update, enter   Doc ID101753
OwnerRyan L.GroupUW Green Bay
Created2020-05-06 12:05:32Updated2023-01-05 13:54:55
SitesUW Green Bay
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