Topics Map > GBIT Service Desk Services > Applications > Microsoft Office
Topics Map > GBIT Service Desk Services > Remote Support > Collaboration
Topics Map > GBIT Service Desk Services > Communication > Microsoft Teams

Mac - Enabling Teams Add-in for Outlook

This document details how to enable the Team add-in for Outlook.

Identify Office Licensing
Remove License
Sign into Teams and Outlook

Identify Office Licensing

***NOTE: To ensure the problem is the Office licensing on your computer, first locate your Office version. To do this, be sure to have open any Office application (Outlook, Word, Excel, or PowerPoint) and follow the steps below. The example presented uses Outlook.***

1. Navigate to the Menu bar, select "Outlook" and select "About Outlook."

Screenshot of Outlook Dropdown Menu

2. Determine next action based on what you see:

        1. "License: Microsoft 365 Subscripton" and the license still does not appear, contact the GBIT Service desk by phone (920) 465-2309 or email

Screenshot of Microsoft License - 365

        2. "License: Volume License 2019" follow the instructions bellow to change the license.

Screenshot of Microsoft License - 2019

Remove License

1. Exit out of all Microsoft applications, including Outlook, Word, Excel, PowerPoint, or Teams.  

2. Navigate to "Self Service" using the Spotlight search.

Screenshot of MAC Self Service Search

3. Locate Microsoft Office - Remove Volume License and select "Install."

Screenshot of Microsoft Office License Removal

4. When you see the below prompt, select "Install."

Screenshot of Microsoft Office License Removal Install

Sign into Teams and Outlook

1. Navigate to "Outlook." Enter in your mail and select "Next."

Screenshot of Microsoft Sign In

2. Sign in using your full UW-Green Bay email address and password. 

Screenshot of UW-Green Bay SSO

3. Duo authenticate if prompted.

Screenshot of Duo Authentication

4. Navigate to Teams. Ensure you're signed into Teams using your UW-Green Bay account by selecting the initials icon on the top right.

3. Return to Outlook and navigate to the "Calendar." Select the "New Meeting" button and identify whether the Teams Meeting button is present; if not, give Outlook a minute to register.

Screenshot of Teams Meeting Plugin for Outlook

4. Most of the time, Outlook will require a restart. Select "Restart Outlook" at the prompt.

Screenshot of Restart Outlook Prompt

5. Once Outlook has restarted, the Teams Meeting icon should now be available.  If it is not, contact the GBIT Service Desk by phone at (920) 465-2309 or by email at

Keywordsabout, microsoft, word, excel, powerpoint, license, licensing, 365, 2019, self, service, mac   Doc ID106079
OwnerRyan L.GroupUW Green Bay
Created2020-09-22 14:55:20Updated2024-01-03 15:26:48
SitesUW Green Bay
Feedback  1   0