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Qualtrics - Creating a Support Request

This document details how to submit a Qualtrics support request using the Qualtrics Support Portal.

Related KBs
Qualtrics - Survey Platform Service Overview
Qualtrics - Upgrading Your Account to Remove the 10-Survey Limit
Qualtrics - Sharing Survey Access and Transferring Survey Ownership

How to Submit a Support Request

Qualtrics provides support documentation at the following link: Qualtrics Topics from A to Z. However, if the guides cannot help you with a specific issue, you can contact Qualtrics Support through the Qualtrics Support Portal. 

  1. Navigate to Qualtrics using the UWGB Qualtrics sign-in link (  
  2. You will be redirected to UWGB’s single sign-on portal. Enter your UWGB credentials and select Sign in. Complete your login by following the on-screen prompts to verify with multi-factor authentication via Duo or Microsoft Authenticator.

    Screenshot of Sign In Screen

  3. In the top-right corner of your Qualtrics dashboard, select the Help (?) button, then select Contact Support at the bottom of the pop-up sidebar. The Qualtrics support portal will open in a new browser tab.

    Pop-out "help" menu in Qualtrics
    1. If you are asked to confirm your account, select your UWGB account from the dropdown menu. 

      dropdown menu asking the user to select a Qualtrics account

  4. Select Survey Platform & XM Directory as the "product area."

    An array of tiles with different programs and services XM supports

  5. Scroll down and select the tile with your preferred method of communication:
    • Live Chat 
    • Phone Call
    • Email

      Screenshot of Preferred Method of Communication

  6. Fill out the appropriate form fields for your selection and submit the web form to start a chat or request that a support agent contact you by either email or phone. 

    Screenshot of Support Request Form

Keywordssurvey, tool, qualtric, help, troubleshooting, report, xm, portal, email, phone, chat, tech, customer, qualtrix, qualtracs, ticket, troubleshoot, contact, get, question, questions, technical   Doc ID109751
OwnerSamantha M.GroupUW Green Bay
Created2021-03-18 14:54:47Updated2023-11-01 17:30:47
SitesUW Green Bay
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